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What Does It Actually Take to Build a Data-Driven Culture?
Strategy & Execution Digital ArticleLessons from Kuwait's Gulf Bank. -
What Makes a Great Leader?
Leadership & Managing People Big IdeaTomorrow's leaders master three key roles - architect, bridger, and catalyst, or ABCs - to access the talent and tools they need to drive innovation and... -
The 4 Pillars of Successful Digital Transformations
Digital transformation Digital ArticleA framework to help leaders decide where to invest. -
Customer Experience in the Age of AI
Technology & Operations Magazine ArticleCompanies across all industries are putting personalization at the center of their enterprise strategies. For example, Home Depot, JPMorgan Chase, Starbucks,... -
Implementing New Technology
Digital transformation Magazine ArticleFor all the dollars spent by American companies on R&D, there often remains a persistent and troubling gap between the inherent value of the technology they develop and their ability to put it to work effectively. At a time of fierce global competition, the distance between technical promise and genuine achievement is a matter of […] -
Inside IKEA's Digital Transformation
Strategy & Execution Digital ArticleA Q&A with Barbara Martin Coppola, IKEA Retail's chief digital officer. -
The Essential Components of Digital Transformation
Digital transformation Digital ArticleIt’s about so much more than your technology. -
What Will Management Look Like in the Next 100 Years?
Global Business Big IdeaIn recent years, the practice of management has often felt like an exercise in putting out fires. Facing one social, environmental, and economic crisis... -
Developing a Digital Mindset
Analytics and data science SpotlightHow to lead your organization into the age of data, algorithms, and AI -
Driving Organizational Change — Without Abandoning Tradition
Change management Digital ArticleTo shift entrenched ways of thinking, leaders need to understand and respect where people are coming from. -
The Truth About Blockchain
Technology & Operations HBR BestsellerContracts, transactions, and records of them provide critical structure in our economic system, but they haven't kept up with the world's digital transformation.... -
Building the AI-Powered Organization
AI and machine learning Magazine ArticleTechnology isn’t the biggest challenge. Culture is. -
5 Principles to Improve the Patient Experience
Customer experience Digital ArticlePatients are consumers too — a reality that providers have often ignored when building digital interfaces. -
How to Identify Your Enemies Before They Destroy You (HBR OnPoint Enhanced Edition)
Strategy & Execution Magazine ArticleThis is an enhanced edition of HBR article R0211J, originally published in November 2002. HBR OnPoint articles include the full-text HBR article, plus... -
High-Tech Touchpoints Are Changing Customer Experience
Customer experience Digital ArticleAs technology becomes more powerful and affordable, your company is only limited by its imagination. -
Better Way to Innovate
Innovation & Entrepreneurship Magazine ArticleHarvard professor Henry Chesbrough takes a look at leading-edge companies' latest moves to harvest ideas from outside and to benefit from sharing their... -
What Makes a Company a Digital Master?
Technology & Operations VideoGeorge Westerman, Research Scientist in the MIT Initiative on the Digital Economy, explains how large companies in traditional industries are using digital... -
The Digitally Literate Organization
Technology & Operations Digital ArticleAccording to the market research firm IDC, to survive and thrive, enterprises across the global economy will need to create some 500 million new digital... -
4 Forces That Are Fundamentally Changing How We Work
Business and society Digital ArticleOrganizations that harness these forces will unlock productivity and creativity. Those that resist risk becoming relics of a bygone era. -
Executives Need to Invest in Understanding the Customer Experience
Customer experience Digital ArticleOnly half of chief executives are confident they are able to provide high-quality digital experiences to customers, according to a new survey.
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Fintech and Finance Transformation: The Rise of Ant Financial
Technology & Operations Case Study8.95View Details This case presents the phenomenal rise of Ant Financial Services, which started as Alipay, and has since grown to become the world's largest Fintech company.... -
Innovating Singapore's Chicken Rice
Innovation & Entrepreneurship Case Study8.95View Details This case is set in November 2020. Lao Hung Jia (LHJ) was a progressive chicken rice hawker stall that had embraced digital transformation and open innovation... -
3M: Rethinking Regionalisation to Adapt to Supply Chain Disruptions
Strategy & Execution Case Study8.95View Details Set in April 2022, this case delves into supply chain disruptions faced by 3M in and after the Covid-19 pandemic, and the strategies used by the company... -
Blazing a Trail in the Charity Sector: Singapore's Metta Welfare Association Raises Funds by Selling NFTs
Management Case Study8.95View Details Singapore-based Metta Welfare Association (Metta) had been keenly aware of the need to digitalise, and had taken steps to do so under the leadership of... -
Launching Egypt's First Digital Banking Platform: QNB Bebasata
Management Case Study8.95View Details The leadership team at QNB Alahli, Egypt's second biggest private bank, looked back on their efforts to create a brand-new, fully digital banking platform... -
Rebirth of the Swiss Watch Industry--1980-92 (A)
Organizational Development Case Study8.95View Details The Swiss watch industry has been devastated by new entrants from Asia in the low- and mid-priced watch segments. Japanese and Hong Kong firms have used... -
Largo.ai in Hollywood: Good enough?
Strategy & Execution Case Study8.95View Details The case tells the story of Sami Arpa a young entrepreneur with a passion for the movie industry. Sami Arpa and his start-up Largo leverage technology... -
Intel Corp. (A): The DRAM Decision
Strategy & Execution Case Study8.95View Details Focuses on the decision Intel's top management faces at the end of 1984 of whether to exit the DRAM (dynamic random access memory) business. Discusses... -
L'ORÉAL: THE BEAUTY OF SUPPLY CHAIN DIGITALIZATION
Strategy & Execution Case Study8.95View Details L'Oréal, the world leader in beauty products, began to rethink its vision for the industry. The world was on the cusp of a digital future full of possibilities.... -
2U: Higher Education Rewired
Technology & Operations Case Study15.05View Details In its 2019 Partner Symposium, 2U, an online program management provider (OPM), showcased its new vision: "Career. Curriculum. Continuum. A construct... -
Burberry's Digital Strategy
Strategy & Execution Case Study8.95View Details The case analyses how Burberry developed and executed a strategy centered on millennial consumers, British appeal and distinctive digital capabilities,... -
Introduction of FM Radio (C): The Empires Strike Back
Sales & Marketing Case Study5.00View Details Describes the concluding and bitter fight between Armstrong and the established radio manufacturing and broadcasting industry over the new, incompatible,... -
The journey to digitize tennis: Infosys (B), the present
Management Case Study5.00View Details The ATP Leaderboards evolve to provide real-time insights for fans, players and coaches, while the Second Screen capability aids players in refining strategies.... -
Rebirth of the Swiss Watch Industry--1980-92 (B)
Organizational Development Case Study5.00View Details Describes the course pursued by Hayek, Thomke, and others in the formation of SMH. Discusses the new strategy and its implementation, charting the dramatic... -
GOL Linhas Aéreas Inteligentes: Developing a Brazilian Airline Model
Strategy & Execution Case Study8.95View Details The case describes the creation and evolution of Brazil's first low-cost airline - GOL. From the outset GOL was driven by innovation and within a few... -
Reimagining Hindustan Unilever (A)
Management Case Study15.05View Details In the fall of 2019, the CEO and MD of Hindustan Unilever (HUL), India's largest fast-moving consumer goods (FMCG) firm, is wondering what to do about... -
Publicis Groupe 2016: Maurice and the Millennials
Strategy & Execution Case Study8.95View Details Having built Publicis Groupe through acquisitions maintained as separate brands, CEO Maurice Lévy wanted to transform the advertising and marketing firm... -
Bus Uncle Chatbot - Creating a Successful Digital Business (A)
Strategy & Execution Case Study8.95View Details This case study is set in September 2016 to April 2021. It describes how Abhilash Murthy used the Digital Product Management (DPM) framework to create... -
Huaxi Hospital: Digital Transformation of Healthcare
Management Case Study8.95View Details As a top-ranking hospital in Western China, Huaxi (which means West China in Chinese) Hospital of Sichuan University (Huaxi Hospital) had been navigating... -
Digital Transformation at La Presse (A): Crafting a New Digital Strategy
Strategy & Execution Case Study8.95View Details This (real) case takes place in the context of the newspaper industry, which is being turned upside down by powerful socio-technological changes. It focuses...
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What Does It Actually Take to Build a Data-Driven Culture?
Strategy & Execution Digital ArticleLessons from Kuwait's Gulf Bank. -
What Makes a Great Leader?
Leadership & Managing People Big IdeaTomorrow's leaders master three key roles - architect, bridger, and catalyst, or ABCs - to access the talent and tools they need to drive innovation and... -
The 4 Pillars of Successful Digital Transformations
Digital transformation Digital ArticleA framework to help leaders decide where to invest. -
Customer Experience in the Age of AI
Technology & Operations Magazine ArticleCompanies across all industries are putting personalization at the center of their enterprise strategies. For example, Home Depot, JPMorgan Chase, Starbucks,... -
Implementing New Technology
Digital transformation Magazine ArticleFor all the dollars spent by American companies on R&D, there often remains a persistent and troubling gap between the inherent value of the technology they develop and their ability to put it to work effectively. At a time of fierce global competition, the distance between technical promise and genuine achievement is a matter of […] -
Inside IKEA's Digital Transformation
Strategy & Execution Digital ArticleA Q&A with Barbara Martin Coppola, IKEA Retail's chief digital officer. -
The Essential Components of Digital Transformation
Digital transformation Digital ArticleIt’s about so much more than your technology. -
What Will Management Look Like in the Next 100 Years?
Global Business Big IdeaIn recent years, the practice of management has often felt like an exercise in putting out fires. Facing one social, environmental, and economic crisis... -
Developing a Digital Mindset
Analytics and data science SpotlightHow to lead your organization into the age of data, algorithms, and AI -
Driving Organizational Change — Without Abandoning Tradition
Change management Digital ArticleTo shift entrenched ways of thinking, leaders need to understand and respect where people are coming from.