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The Balanced Scorecard—Measures that Drive Performance
Balanced scorecard Magazine ArticleWhat you measure is what you get. Senior executives understand that their organization’s measurement system strongly affects the behavior of managers and employees. Executives also understand that traditional financial accounting measures like return-on-investment and earnings-per-share can give misleading signals for continuous improvement and innovation—activities today’s competitive environment demands. The traditional financial performance measures worked well […] -
What Is Strategy?
Strategy Magazine ArticleFor starters, it’s not the same as operational effectiveness. -
How to Tap the Full Potential of Telemedicine
Leadership & Managing People Digital ArticleBy using new technologies and services, U.S. health providers can take virtual health care to the next level. -
A More Sustainable Supply Chain
Technology & Operations Magazine ArticleIncreasingly, multinational corporations (MNCs) are pledging to procure the materials and services they need from companies committed to fair labor practices... -
Global Supply Chains in a Post-Pandemic World
Technology & Operations Magazine ArticleThe U.S.-China trade war and the supply and demand shocks brought on by the Covid-19 crisis are forcing manufacturers everywhere to reassess their supply... -
Putting the Service-Profit Chain to Work
Supply chain management Magazine ArticleEditor’s Note: This article sets out a simple, elegant, and ultimately tough-minded way to build profitability in a service business. Originally published in 1994, it offers as much today as it did then and is a perennial best seller. ♦ UPDATE: Learn about companies that are applying this timeless advice today. Top-level executives of outstanding […] -
Collaborative Intelligence: Humans and AI Are Joining Forces
Technology & Operations Magazine ArticleArtificial intelligence is transforming all sectors of the economy, but there's no reason to fear that robots will replace all human employees. In fact,... -
Building a Transparent Supply Chain
Operations and supply chain management Magazine ArticleBlockchain can enhance trust, efficiency, and speed. -
Strategy for Start-ups
Competitive strategy SpotlightFirst answer two questions; then explore four paths. -
Quality Is More Than Making a Good Product
Technology & Operations Magazine ArticleThe quality of customer service is often as important as the quality of the product. A company can evaluate its customer service by performing a customer... -
The Circular Business Model
Organizational Development Magazine ArticleMore and more manufacturing companies are talking about what's often called the circular economy--in which businesses can create supply chains that recover... -
How to Negotiate with Powerful Suppliers
Technology & Operations Magazine ArticleIn many industries the balance of power has shifted from buyers to suppliers. Companies that have gotten into a weak position need to tackle the problem... -
5 Critical Priorities for the U.S. Health Care System
Finance & Accounting Digital ArticleA guide to making health care more accessible, affordable, and effective. -
Overselling Sustainability Reporting
Communication Magazine ArticleFor two decades progressive thinkers have argued that a more sustainable form of capitalism would arise if companies regularly measured and reported on... -
The Strategic Challenges of Decoupling
Global Business SpotlightMost business executives who have put time, effort, and investment into developing a presence in China resist the notion of decoupling. With the Biden... -
No-Nonsense Guide to Measuring Productivity
Operations strategy Magazine ArticleA few years ago, a major manufacturing-based conglomerate asked a gifted mathematician to join its corporate staff. One of his first assignments was to design a system that senior managers could use to evaluate the operating efficiency of the company’s various divisions. He devoted many months to the assignment and also tapped the knowledge of […] -
The 4 Tiers of Digital Transformation
Disruptive innovation Digital ArticleA framework to ensure your digital investments are driven by strategic objectives. -
The State of Globalization in 2022
Global Business Digital ArticleIts collapse has been vastly overstated, according to an analysis of international flows of trade, capital, information, and people. -
What Really Makes Toyota's Production System Resilient
Technology & Operations Digital Article"Just-in-time" only works as part of a comprehensive suite of strategies. -
Customer Intimacy and Other Value Disciplines
Sales & Marketing Magazine ArticleTo today's customers, value can mean any number of things, from convenience of purchase to after-sale service and dependability. But that doesn't mean...
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Digital Equipment Corp.: The Endpoint Model (A)
Technology & Operations Case Study8.95View Details Describes a comprehensive manufacturing strategy designed to reduce substantially the cycle time of orders (i.e. the time between the placement of an... -
Hurricane Katrina (A): Preparing for 'The Big One' in New Orleans
Leadership & Managing People Case Study8.95View Details When Hurricane Katrina slammed into the Gulf Coast on Monday morning, August 29, it cut a wide swath of destruction in the area; but despite inflicting... -
Digital Equipment Corp.: The Endpoint Model (B1)
Technology & Operations Case Study5.00View Details Should follow Digital Equipment Corp.: The Endpoint Model (A). The plant manager has been promoted and students must decide what kind of individual--background,... -
Hurricane Katrina (B): Responding to an 'Ultra-Catastrophe' in New Orleans
Leadership & Managing People Case Study5.00View Details When Hurricane Katrina slammed into the Gulf Coast on Monday morning, August 29, it cut a wide swath of destruction in the area; but despite inflicting... -
CRP Products
Finance & Accounting Case Study8.95View Details Bruce Ballantyne had recently joined CRP Products (CRP) of Stratford, Ontario, to help review the company's operations and assess what changes were necessary... -
Ingvar Kamprad and IKEA
Leadership & Managing People Case Study8.95View Details Traces the development of a Swedish furniture retailer under the leadership of an innovative and unconventional entrepreneur whose approaches redefine... -
Southwest Airlines in Baltimore, Supplement
Technology & Operations Case Study5.00View Details Supplements the case. -
Marlene's Marvelous Adventure: JetBlue Airways
Leadership & Managing People Case Study5.00View Details This case presents a firsthand account of a flying experience on JetBlue Airways in June 2004. The narrative reports on the cross-country flying experience... -
Marketing James Patterson
Sales & Marketing Case Study8.95View Details Can a successful novelist use direct-to-consumer marketing to grow his brand? The author, who in a previous career ran a major advertising agency, uses... -
Digital Equipment Corp.: The Endpoint Model (B2)
Technology & Operations Case Study5.00View Details Should follow Digital Equipment Corp.: The Endpoint Model (B1). A new plant manager has been hired; the case describes her experience, management philosophy,... -
Idea Generation and Selection: The Alternative Use Exercise, Handout
Technology & Operations Case Study5.00View Details Handout supplement for case UV7313. -
Ford vs. GM: The Evolution of Mass Production (A)
Technology & Operations Case Study8.95View Details This case explores the very different paths taken by the Ford Motor Company and the General Motors Corporation in the first three decades of the twentieth... -
Molycorp: Financing the Production of Rare Earth Minerals (A)
Finance & Accounting Case Study8.95View Details Molycorp, the western hemisphere's only producer of rare earth minerals, was in the middle of a $1 billion capital expenditure project in its effort to... -
Rodan + Fields Dermatologists
Sales & Marketing Case Study8.95View Details The case focuses on issues involved in managing the direct multilevel marketing sales consultants who sell R+F skin care products. The company is trying... -
Fiat-Chrysler Alliance: Launching the Cinquecento in North America
Strategy & Execution Case Study8.95View Details Fiat ended its 27-year absence in the North American automobile market when the first Cinquecento (500)-a very small, iconic Italian car that had strong... -
3M: Rethinking Regionalisation to Adapt to Supply Chain Disruptions
Strategy & Execution Case Study8.95View Details Set in April 2022, this case delves into supply chain disruptions faced by 3M in and after the Covid-19 pandemic, and the strategies used by the company... -
Delwarca Software Remote Support Unit
Technology & Operations Case Study8.95View Details Delwarca Software provides business software to large corporate clients around the world. The firm serves customers who prefer to assemble corporate solutions... -
Scotts Miracle-Gro: The Spreader Sourcing Decision
Organizational Development Case Study8.95View Details The Scotts Miracle-Gro company is the world's largest marketer of branded consumer lawn and garden products, with a full range of products for professional... -
Poland's A2 Motorway
Finance & Accounting Case Study6.95View Details Autostrada Wielkopolska S.A. (AWSA) is a consortium of 18 firms that won a concession to build and operate Poland's first private toll road. In June 2000,... -
A Note on Process Analysis
Leadership & Managing People Case Study8.95View Details This note provides an introduction to process analysis, covering key concepts such as bottlenecks, capacity, capacity utilization and throughput time....
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The Balanced Scorecard—Measures that Drive Performance
Balanced scorecard Magazine ArticleWhat you measure is what you get. Senior executives understand that their organization’s measurement system strongly affects the behavior of managers and employees. Executives also understand that traditional financial accounting measures like return-on-investment and earnings-per-share can give misleading signals for continuous improvement and innovation—activities today’s competitive environment demands. The traditional financial performance measures worked well […] -
What Is Strategy?
Strategy Magazine ArticleFor starters, it’s not the same as operational effectiveness. -
How to Tap the Full Potential of Telemedicine
Leadership & Managing People Digital ArticleBy using new technologies and services, U.S. health providers can take virtual health care to the next level. -
A More Sustainable Supply Chain
Technology & Operations Magazine ArticleIncreasingly, multinational corporations (MNCs) are pledging to procure the materials and services they need from companies committed to fair labor practices... -
Global Supply Chains in a Post-Pandemic World
Technology & Operations Magazine ArticleThe U.S.-China trade war and the supply and demand shocks brought on by the Covid-19 crisis are forcing manufacturers everywhere to reassess their supply... -
Putting the Service-Profit Chain to Work
Supply chain management Magazine ArticleEditor’s Note: This article sets out a simple, elegant, and ultimately tough-minded way to build profitability in a service business. Originally published in 1994, it offers as much today as it did then and is a perennial best seller. ♦ UPDATE: Learn about companies that are applying this timeless advice today. Top-level executives of outstanding […] -
Collaborative Intelligence: Humans and AI Are Joining Forces
Technology & Operations Magazine ArticleArtificial intelligence is transforming all sectors of the economy, but there's no reason to fear that robots will replace all human employees. In fact,... -
Building a Transparent Supply Chain
Operations and supply chain management Magazine ArticleBlockchain can enhance trust, efficiency, and speed. -
Strategy for Start-ups
Competitive strategy SpotlightFirst answer two questions; then explore four paths. -
Quality Is More Than Making a Good Product
Technology & Operations Magazine ArticleThe quality of customer service is often as important as the quality of the product. A company can evaluate its customer service by performing a customer...