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The Balanced Scorecard—Measures that Drive Performance
Balanced scorecard Magazine ArticleWhat you measure is what you get. Senior executives understand that their organization’s measurement system strongly affects the behavior of managers and employees. Executives also understand that traditional financial accounting measures like return-on-investment and earnings-per-share can give misleading signals for continuous improvement and innovation—activities today’s competitive environment demands. The traditional financial performance measures worked well […] -
Putting the Balanced Scorecard to Work
Finance & Accounting Magazine ArticleIn an earlier, groundbreaking article, Balanced Scorecard -- Measures That Drive Performance, the authors proposed a new measurement system that provided... -
Office of Strategy Management
Strategy & Execution Magazine ArticleThere is a disconnect in most companies between strategy formulation and strategy execution. On average, 95% of a company's employees are unaware of,... -
Lean Strategy
Strategy & Execution Magazine ArticleStrategy and entrepreneurship are often seen as polar opposites. Strategy means rigorously defining and pursuing one clear path, while entrepreneurship... -
Using the Balanced Scorecard as a Strategic Management System
Finance & Accounting HBR BestsellerThe balanced scorecard revolutionized conventional thinking about performance metrics. When Robert Kaplan and David Norton first introduced the concept... -
Mission and Objectives
Effective performance measurement systems articulate strategic objectives, enabling leaders at all levels to make critical decisions. -
Having Trouble with Your Strategy? Then Map It (HBR OnPoint Enhanced Edition)
Strategy & Execution Magazine ArticleIf you were a military general on the march, you'd want your troops to have plenty of maps--detailed information about the mission they were on, the roads... -
How to Implement a New Strategy Without Disrupting Your Organization
Strategy & Execution Magazine ArticleThroughout most of modern business history, corporations have attempted to unlock value by matching their structures to their strategies: Centralization... -
Having Trouble with Your Strategy? Then Map It
Balanced scorecard Magazine ArticleThe key to executing your strategy is to have people in your organization understand it—including the crucial but perplexing processes by which intangible assets will be converted into tangible outcomes. Strategy maps can help chart this difficult terrain. -
Building a Game-Changing Talent Strategy
Organizational Development Magazine ArticleWhen most of the world's financial services giants were stumbling and retrenching in the aftermath of the 2008 recession, the asset management firm BlackRock... -
Saving Money, Saving Lives
Costing Magazine ArticleA noble mission doesn’t guarantee financial solvency. That’s why the chief medical director at one hospital needed to find a way to keep the mission lofty and the bottom line healthy. His tools: reams of data, a fresh approach to teamwork, a sense of humor—and the balanced scorecard. -
The Best-Performing CEOs in the World
Leadership & Managing People Magazine ArticleFor years, people have bemoaned executives' zealous focus on short-term results, which often leads CEOs to make moves that undermine their firms' long-term... -
Measuring the Strategic Readiness of Intangible Assets
Strategy & Execution Magazine ArticleMeasuring the value of intangible assets such as company culture, knowledge management systems, and employees' skills is the holy grail of accounting.... -
Balanced Scorecard: Measures That Drive Performance
Strategy & Execution Magazine ArticleExecutives know that a company's measurement systems strongly affect employee behavior. But the traditional financial performance measures that worked... -
Coming Up Short on Nonfinancial Performance Measurement
Decision making and problem solving Magazine ArticleTracking things like customer satisfaction and employee turnover can powerfully supplement traditional bookkeeping. Unfortunately, most companies botch the job. -
The Explainer: The Balanced Scorecard
Strategy & Execution VideoRobert S. Kaplan and David P. Norton's seminal framework--in under three minutes. -
Using Scorecards for Governance in the Corporate and Public Sector
Balanced scorecard Digital ArticleI didn’t anticipate that I would leave the country of Iceland with a renewed awareness of the different governance challenges faced by private and public sector organizations, but that’s just what happened. I was in Iceland recently to participate in a Balanced Scorecard (BSC) event, where I heard presentations from the main electricity and water […] -
Managing Alliances with the Balanced Scorecard
Strategy & Execution Magazine ArticleFully half of all joint ventures are a failure. That's worrying, given that partnerships and alliances are central to many companies' business models.... -
8 Reasons Companies Don’t Capture More Value
Business models Digital ArticleIt’s not just about innovation; it’s maximizing what you already have. -
How To Measure Your Company's Risk in a Downturn
Strategy & Execution Digital ArticleThe crisis in financial institutions and the imminent failure of the US-based automobile producers have raised the issue about whether use of the Balanced...
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Compagnie Lyonnaise de Transport (A)
Organizational Development Case Study8.95View Details Describes the issues surrounding the funding of a centralized research service that supports two related divisions. The company has a very decentralized... -
Verizon Communications, Inc.: Implementing a Human Resources Balanced Scorecard
Finance & Accounting Case Study8.95View Details In early 2000, Verizon Communications implemented a Human Resources Balanced Scorecard to evaluate the effectiveness of and payoffs from human resource... -
Adapt Budgeting to a Changing Environment
Finance & Accounting Tool99.00View Details Discover how some organizations are rethinking budgeting to support holistic, more flexible ways of working and managing. -
Western Chemical Corp.: Divisional Performance Measurement (A)
Finance & Accounting Case Study8.95View Details The president and controller of Western Chemical Corp. are discussing the best way to measure and report performance of foreign subsidiaries. One subsidiary... -
Alignment: Using the Balanced Scorecard to Create Corporate Synergies
Strategy & Execution BookMost organizations consist of multiple business and support units, each populated by highly trained, experienced executives. But often the efforts of... -
The Little Black Book of Innovation, With a New Preface: How It Works, How to Do It
22.00View Details Innovation may be the hottest discipline around today--in business circles and beyond. And for good reason. Innovation transforms companies and markets.... -
The Balanced Scorecard: Translating Strategy into Action
Finance & Accounting BookThe Balanced Scorecard translates a company's vision and strategy into a coherent set of performance measures. The four perspectives of the scorecard--financial... -
Johansen's: The New Scorecard System-Corporate Customer Experience Manager (Handout 2)
Finance & Accounting Case Study5.00View Details Handout 2 for UV6911. -
Playgrounds and Performance: Results Management at KaBOOM! (B)
Strategy & Execution Case Study5.00View Details Supplements the (A) case. -
Chadwick, Inc.: The Balanced Scorecard (Abridged)
Finance & Accounting Case Study8.95View Details The pharmaceutical division of a diversified company has been asked to develop a Balanced Scorecard. Research and development projects take about ten... -
Amanco: Developing the Sustainability Scorecard
Strategy & Execution Case Study6.95View Details Describes the challenges of using the Balanced Scorecard to implement a triple-bottom-line strategy for delivering excellent economic, environmental,... -
AARP Foundation (B)
Strategy & Execution Case Study5.00View Details Supplements the (A) case. -
Microsoft Latin America
Finance & Accounting Case Study8.95View Details Mauricio Santillan, regional vice president for the Latin American division of Microsoft, has introduced a new performance measurement system to help... -
Strategy Execution Module 9: Building a Balanced Scorecard
Strategy & Execution Case Study8.95View Details This module reading explains how to construct a strategy map and build a balanced scorecard. Using an internal value chain model, the module illustrates... -
Store24
Finance & Accounting Case Study8.95View Details Illustrates how nonfinancial performance measures can be used to manage a business and evaluate the success of a strategy. -
HBR's 10 Must Reads on Strategy (Paperback + Ebook)
Strategy & Execution Special Offer34.95View Details Is your company spending enormous time and energy on strategy development, with little to show for your efforts? We've combed through hundreds of Harvard... -
Wells Fargo Online Financial Services (A)
Finance & Accounting Case Study8.95View Details Wells Fargo, the industry leader in electronic banking, has implemented a Balanced Scorecard in its online financial services group (OFS) to track and... -
Making Balanced Scorecard Work to Implement Business Strategies at Magic Technology
Strategy & Execution Case Study8.95View Details In August 2008, Magic Technology ("Magic") launched an initiative to implement the balanced scorecard in its organisation. Alan Lo, the chief executive... -
Donald Salter Communications, Inc.
Finance & Accounting Case Study8.95View Details A new CEO is hired to manage the turnaround of a family-owned newspaper publisher. In a departure from previous management, he implements a new compensation... -
Domestic Auto Parts
Finance & Accounting Case Study8.95View Details Describes a meeting of an executive team to discuss strategy for a company turnaround. The exercise is to construct a strategy map and Balanced Scorecard...
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The Balanced Scorecard—Measures that Drive Performance
Balanced scorecard Magazine ArticleWhat you measure is what you get. Senior executives understand that their organization’s measurement system strongly affects the behavior of managers and employees. Executives also understand that traditional financial accounting measures like return-on-investment and earnings-per-share can give misleading signals for continuous improvement and innovation—activities today’s competitive environment demands. The traditional financial performance measures worked well […] -
Putting the Balanced Scorecard to Work
Finance & Accounting Magazine ArticleIn an earlier, groundbreaking article, Balanced Scorecard -- Measures That Drive Performance, the authors proposed a new measurement system that provided... -
Office of Strategy Management
Strategy & Execution Magazine ArticleThere is a disconnect in most companies between strategy formulation and strategy execution. On average, 95% of a company's employees are unaware of,... -
Compagnie Lyonnaise de Transport (A)
Organizational Development Case Study8.95View Details Describes the issues surrounding the funding of a centralized research service that supports two related divisions. The company has a very decentralized... -
Employees: The Key Link to Corporate Reputation Management
Organizational Development Digital ArticleEmployees and corporate reputation are unique resources that generate positive financial performance and ultimately create sustainable competitive advantage.... -
Lean Strategy
Strategy & Execution Magazine ArticleStrategy and entrepreneurship are often seen as polar opposites. Strategy means rigorously defining and pursuing one clear path, while entrepreneurship... -
Verizon Communications, Inc.: Implementing a Human Resources Balanced Scorecard
Finance & Accounting Case Study8.95View Details In early 2000, Verizon Communications implemented a Human Resources Balanced Scorecard to evaluate the effectiveness of and payoffs from human resource... -
Adapt Budgeting to a Changing Environment
Finance & Accounting Tool99.00View Details Discover how some organizations are rethinking budgeting to support holistic, more flexible ways of working and managing. -
How-To's of BSC Reporting, Part 1
Strategy & Execution Other Article9.50View Details How do you transform your meticulously crafted blueprint for strategy execution--your Balanced Scorecard and strategy map--into a living, breathing management... -
Western Chemical Corp.: Divisional Performance Measurement (A)
Finance & Accounting Case Study8.95View Details The president and controller of Western Chemical Corp. are discussing the best way to measure and report performance of foreign subsidiaries. One subsidiary...