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The Balanced Scorecard—Measures that Drive Performance
Balanced scorecard Magazine ArticleWhat you measure is what you get. Senior executives understand that their organization’s measurement system strongly affects the behavior of managers and employees. Executives also understand that traditional financial accounting measures like return-on-investment and earnings-per-share can give misleading signals for continuous improvement and innovation—activities today’s competitive environment demands. The traditional financial performance measures worked well […] -
What Is Strategy?
Strategy & Execution Magazine ArticleToday's dynamic markets and technologies have called into question the sustainability of competitive advantage. Under pressure to improve productivity,... -
Putting the Balanced Scorecard to Work
Finance & Accounting Magazine ArticleIn an earlier, groundbreaking article, Balanced Scorecard -- Measures That Drive Performance, the authors proposed a new measurement system that provided... -
Office of Strategy Management
Strategy & Execution Magazine ArticleThere is a disconnect in most companies between strategy formulation and strategy execution. On average, 95% of a company's employees are unaware of,... -
Is America in Decline?
Global Business Magazine ArticleAmerica, a nation once celebrated for its irrepressible optimism, now appears to be obsessed by "declinism"--the idea that something is fundamentally... -
A Good Digital Strategy Creates a Gravitational Pull
Strategy & Execution Digital ArticleThanks to social media, the most important influences on your business often happen when you aren't in the room. When people connect peer-to-peer, there... -
Lean Strategy
Strategy & Execution Magazine ArticleStrategy and entrepreneurship are often seen as polar opposites. Strategy means rigorously defining and pursuing one clear path, while entrepreneurship... -
Why Hard-Nosed Executives Should Care About Management Theory
Strategy & Execution Magazine ArticleTheory often gets a bum rap among managers because it's associated with the word "theoretical," which connotes "impractical." But it shouldn't. Because... -
Are You Solving the Right Problem?
Innovation & Entrepreneurship Magazine ArticleThe rigor with which a problem is defined is the most important factor in finding a good solution. Many organizations, however, are not proficient at... -
Enriching the Ecosystem
Organizational Development Magazine ArticleTo remain a leader in innovation, the United States needs the support of foundational institutions that help seed, grow, and renew enterprises. Historically,... -
Juggling Growth and Brand Identity
Communication VideoSometimes growth involves hard choices and compromise. -
Using the Balanced Scorecard as a Strategic Management System
Finance & Accounting HBR BestsellerThe balanced scorecard revolutionized conventional thinking about performance metrics. When Robert Kaplan and David Norton first introduced the concept... -
Mission and Objectives
Effective performance measurement systems articulate strategic objectives, enabling leaders at all levels to make critical decisions. -
Managing Differences: The Central Challenge of Global Strategy
Strategy & Execution HBR BestsellerThe main goal of any international strategy should be to manage the large differences that arise at the borders of markets. Yet executives often fail... -
Having Trouble with Your Strategy? Then Map It (HBR OnPoint Enhanced Edition)
Strategy & Execution Magazine ArticleIf you were a military general on the march, you'd want your troops to have plenty of maps--detailed information about the mission they were on, the roads... -
Aligning Strategy and Sales
Sales & Marketing VideoFrank Cespedes, senior lecturer at Harvard Business School, on how to connect what your people sell with your business goals. -
Introduction to Business Case Development
Finance & Accounting VideoBuilding a compelling business case involves identifying strategic opportunities and the benefits that can be delivered to customers, partners, and your... -
Craft a Story to Sell Your Business Case
Finance & Accounting VideoWant your business case to be supported? Get attention by telling a good story. -
How to Implement a New Strategy Without Disrupting Your Organization
Strategy & Execution Magazine ArticleThroughout most of modern business history, corporations have attempted to unlock value by matching their structures to their strategies: Centralization... -
Experiment to Learn About Your Market
Finance & Accounting VideoWhen you're innovating for your business, create a "plan to learn" that tests assumptions.
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Can GenAI Do Strategy?
Strategy Digital ArticleResults from an experiment that pitted a team of MBAs against MBAs plus AI. - SPONSORED CONTENT FROM Workday
Optimizing the Supply Chain by Aligning the Planning and Sourcing Functions
Collaboration and teams ResearchResearch Report Sponsored By Workday -
Do You Really Understand Your Best (and Worst) Customers?
Customer strategy Digital ArticleShift from asking, “What makes us money?” to “Who makes us money?” - SPONSORED CONTENT FROM NTT DATA
Navigating the Data Deluge
Health and behavioral science ResearchWhite Paper Sponsored By NTT DATA - SPONSORED CONTENT FROM Broadcom
Using Value Stream Management to Speed Digital Transformation and Eliminate Silos
Digital transformation ResearchBriefing Paper Sponsored By Broadcom - SPONSORED CONTENT FROM Teleperformance
Partnering in Complex Times: Turning to the Experts for Best-In-Class Customer Experience
Strategy ResearchWhite Paper Sponsored By Teleperformance -
Two Questions to Ask Before Setting Your Strategy
Strategy Digital ArticleFirst: Is there a problem to be solved? -
How People Analytics Can Help You Change Process, Culture, and Strategy
Organizational transformation Digital ArticleYou can’t make big organizational changes without understanding how employees behave. -
5 Ways the Best Companies Close the Strategy-Execution Gap
Strategy & Execution Digital ArticleTest and learn, then test some more. -
Your Strategy Has to Be Flexible - But So Does Your Execution
Strategy & Execution Digital ArticleDon't make the plan too rigid. -
Whiteboard Session: 5 Principles for Innovation in Emerging Markets
Global Business VideoThink about consumers' jobs-to-be-done. -
A Good Digital Strategy Creates a Gravitational Pull
Strategy & Execution Digital ArticleThanks to social media, the most important influences on your business often happen when you aren't in the room. When people connect peer-to-peer, there... -
The Explainer: Core Competence
Strategy & Execution VideoWhat does your company do better than any other firm? -
Strategic Plans Are Less Important than Strategic Planning
Strategy & Execution Digital ArticleNo plan survives contact with reality. -
Balancing Opportunity and Uncertainty
When faced with a choice about whether to accept a new position, you need to balance opportunity with uncertainty. -
Lean Strategy
Strategy & Execution Magazine ArticleStrategy and entrepreneurship are often seen as polar opposites. Strategy means rigorously defining and pursuing one clear path, while entrepreneurship... -
How to Live with Risks
Strategy & Execution Magazine ArticleFor years "risk management" has been characterized chiefly by caution--preventing the business from doing things that would create exposure. Although... -
Craft a Story to Sell Your Business Case
Finance & Accounting VideoWant your business case to be supported? Get attention by telling a good story. -
Experiment to Learn About Your Market
Finance & Accounting VideoWhen you're innovating for your business, create a "plan to learn" that tests assumptions.
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Allied Chemical Corp. (B)
Global Business Case Study5.00View Details Describes Allied's cooperative approach to government relations and the approach of some of the regulatory agencies Allied deals with. Based mainly on... -
Compagnie Lyonnaise de Transport (A)
Organizational Development Case Study8.95View Details Describes the issues surrounding the funding of a centralized research service that supports two related divisions. The company has a very decentralized... -
CircusTrix: The Ups and Downs of International Expansion
Leadership & Managing People Case Study8.95View Details CircusTrix Trampoline Parks (CircusTrix) was started in San Francisco, California, in 2011 after the founder first experienced an indoor trampoline park.... -
Allied Chemical Corp. (C)
Global Business Case Study5.00View Details Supplements the (B) case. -
Verizon Communications, Inc.: Implementing a Human Resources Balanced Scorecard
Finance & Accounting Case Study8.95View Details In early 2000, Verizon Communications implemented a Human Resources Balanced Scorecard to evaluate the effectiveness of and payoffs from human resource... -
Adapt Budgeting to a Changing Environment
Finance & Accounting Tool99.00View Details Discover how some organizations are rethinking budgeting to support holistic, more flexible ways of working and managing. -
Western Chemical Corp.: Divisional Performance Measurement (A)
Finance & Accounting Case Study8.95View Details The president and controller of Western Chemical Corp. are discussing the best way to measure and report performance of foreign subsidiaries. One subsidiary... -
Alignment: Using the Balanced Scorecard to Create Corporate Synergies
Strategy & Execution BookMost organizations consist of multiple business and support units, each populated by highly trained, experienced executives. But often the efforts of... -
Student Guide to the Case Method: Note 7 - Using Common Tools for Case Analysis
Communication Case Study8.95View Details Case analysis is an effective tool for teaching, learning, and most importantly, practising the art and science of management. The case method immerses... -
Strategic Analysis and Action
Strategy & Execution Case Study8.95View Details This note was prepared as a practical guide for strategic analysis and action. The intent is to introduce students to the breadth of material in strategic... -
The Little Black Book of Innovation, With a New Preface: How It Works, How to Do It
22.00View Details Innovation may be the hottest discipline around today--in business circles and beyond. And for good reason. Innovation transforms companies and markets.... -
The Balanced Scorecard: Translating Strategy into Action
Finance & Accounting BookThe Balanced Scorecard translates a company's vision and strategy into a coherent set of performance measures. The four perspectives of the scorecard--financial... -
Nix and Uruguay's Soft Drink Industry
Strategy & Execution Case Study8.95View Details The case describes Uruguay's soft drink industry, starting with the arrival of Coca-Cola in 1945 and reviewing the industry's track record until 2000.... -
Playing to Win Strategy Toolkit
Strategy & Execution BookBE CONFIDENT IN YOUR STRATEGY SUCCESS. Strategy work can be a frustrating, stressful process that doesn't always lead to actionable results. This time... -
Polar Sports, Inc.
Finance & Accounting Case Study8.95View Details Polar Sports, Inc. is a fashion skiwear manufacturing company in Littleton, Colorado. The company has a unique design for skiwear using a special synthetic... -
Johansen's: The New Scorecard System-Corporate Customer Experience Manager (Handout 2)
Finance & Accounting Case Study5.00View Details Handout 2 for UV6911. -
Applichem (A) (Abridged)
Technology & Operations Case Study8.95View Details Applichem manufactures the same chemical product in four plants, each of which is located in a different country. The company has completed a major study... -
Playgrounds and Performance: Results Management at KaBOOM! (B)
Strategy & Execution Case Study5.00View Details Supplements the (A) case. -
Chadwick, Inc.: The Balanced Scorecard (Abridged)
Finance & Accounting Case Study8.95View Details The pharmaceutical division of a diversified company has been asked to develop a Balanced Scorecard. Research and development projects take about ten... -
Amanco: Developing the Sustainability Scorecard
Strategy & Execution Case Study6.95View Details Describes the challenges of using the Balanced Scorecard to implement a triple-bottom-line strategy for delivering excellent economic, environmental,...
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The Balanced Scorecard—Measures that Drive Performance
Balanced scorecard Magazine ArticleWhat you measure is what you get. Senior executives understand that their organization’s measurement system strongly affects the behavior of managers and employees. Executives also understand that traditional financial accounting measures like return-on-investment and earnings-per-share can give misleading signals for continuous improvement and innovation—activities today’s competitive environment demands. The traditional financial performance measures worked well […] -
What Is Strategy?
Strategy & Execution Magazine ArticleToday's dynamic markets and technologies have called into question the sustainability of competitive advantage. Under pressure to improve productivity,... -
Putting the Balanced Scorecard to Work
Finance & Accounting Magazine ArticleIn an earlier, groundbreaking article, Balanced Scorecard -- Measures That Drive Performance, the authors proposed a new measurement system that provided... -
Office of Strategy Management
Strategy & Execution Magazine ArticleThere is a disconnect in most companies between strategy formulation and strategy execution. On average, 95% of a company's employees are unaware of,... -
Is America in Decline?
Global Business Magazine ArticleAmerica, a nation once celebrated for its irrepressible optimism, now appears to be obsessed by "declinism"--the idea that something is fundamentally... -
A Good Digital Strategy Creates a Gravitational Pull
Strategy & Execution Digital ArticleThanks to social media, the most important influences on your business often happen when you aren't in the room. When people connect peer-to-peer, there... -
Allied Chemical Corp. (B)
Global Business Case Study5.00View Details Describes Allied's cooperative approach to government relations and the approach of some of the regulatory agencies Allied deals with. Based mainly on... -
Compagnie Lyonnaise de Transport (A)
Organizational Development Case Study8.95View Details Describes the issues surrounding the funding of a centralized research service that supports two related divisions. The company has a very decentralized... -
CircusTrix: The Ups and Downs of International Expansion
Leadership & Managing People Case Study8.95View Details CircusTrix Trampoline Parks (CircusTrix) was started in San Francisco, California, in 2011 after the founder first experienced an indoor trampoline park.... -
Employees: The Key Link to Corporate Reputation Management
Organizational Development Digital ArticleEmployees and corporate reputation are unique resources that generate positive financial performance and ultimately create sustainable competitive advantage....