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Why Design Thinking Works
Innovation & Entrepreneurship Magazine ArticleWhile we know a lot about practices that stimulate new ideas, innovation teams often struggle to apply them. Why? Because people's biases and entrenched... -
How AI Is Helping Companies Redesign Processes
Technology & Operations Digital ArticleCompanies like Shell and DBS Bank are using it to change how their work gets done. -
Design Thinking
Strategy & Execution HBR BestsellerIn the past, design has most often occurred fairly far downstream in the development process and has focused on making new products aesthetically attractive... -
The Future of (Steve) Jobs: The Appatar
Innovation Digital ArticleWhat multi-billion dollar techno-baby might be birthed if James Cameron and Steve Jobs had a passionate collaborative affair? No, not a “Titanic Tablet.” But how about an “Appatar”? Sometime in the next two years, appatars will emerge as perhaps the most innovative, and productive, way for people to get value from The Cloud. I’m not […] -
5 Ways to Design Products Customers Love
Innovation Digital ArticleTactics for empathizing with users. -
3 Ways Health Care Leaders Can Encourage Experimentation
Innovation Digital ArticleConsensus is often the enemy of innovation. -
Making Mass Customization Work
Innovation Magazine ArticleContinuous improvement at Toyota Motor Company is now a business legend. For three decades, Toyota enlisted its employees in a relentless drive to find faster, more efficient methods to develop and make low-cost, defect-free cars. The results were stupendous. Toyota became the benchmark in the automobile industry for quality and low cost. The same, however, […] -
Tesla, Autopilot, and the Challenge of Trusting Machines
Innovation & Leadership Digital ArticleDrivers can't have too much or too little faith in self-driving cars. -
Learning from How Designers Think and Work
Design thinking Digital ArticleWhen I was in business school, Stanford’s d.school was just a glimmer of a thing living in a trailer across campus, barely known to most of us business students. Five years later, there is much discussion in the business world about design’s evolution from producing of objects to producing a broad framework for ideas and […] -
Getting Started with Disruptive Business Design
Disruptive innovation Digital ArticleOliver Yeh, a first-year Mechanical Engineering student at MIT, just successfully designed, launched and retrieved a camera 17.5 miles into the atmosphere and took 4,000 photos — at a cost of just $150.00! That’s probably less money than he will spend on his celebratory dinner. Not only is this story inspirational to someone like me, […] -
When Creating Visualizations, Question Everything
Design thinking Digital ArticleSure, it can messy. But this Open Web workflow will test your assumptions and give you better results. -
Better Service, Faster: A Design Thinking Case Study
Experimentation Digital ArticleIt involves a Winnebago. -
So You Want to Build an Internet of Things Business
Design thinking Digital ArticleYou have three big challenges. You must manage them all well. -
Putting Customers in the “Wish Mode”
Customer experience Magazine ArticleDon’t settle for just making your product better. Let your customers make it great. -
Why a Good Cup Holder is Hard to Find
Design thinking Digital ArticleOne of the most complex, but fascinating, aspects of business is trying to figure out which combinations of attributes or features will appeal to which customer segments. It is far easier to go wrong than it is to get it right. The first cardinal sin, in my book, is commonplace demographic segmentation. You know, the […] -
Starbucks’ New Logo: A Welcome Refresh
Brand management Digital ArticleWith the cropping of its logo, Starbucks has elected to join the limited fraternity of nameless entities — meaning it’s now positioned to rely on a symbol-based logo without any text to serve as training wheels. In doing so, it has freed itself from some limiting baggage No one is saying that this mark will […] -
Organizing for Manufacturable Design
Leading teams Magazine ArticleNowhere in a company is the need for coordination more acute than between the people who are responsible for product design and those responsible for manufacturing. As Daniel E. Whitney argued in these pages recently (“Manufacturing by Design,” July–August 1988), most companies have operated for years in an environment where design and manufacturing communicate infrequently, […] -
Scaling Your UX Strategy
Design thinking Digital ArticleUser experience is increasingly important, but there’s not enough design talent to go around. Here’s how to thrive anyway. -
America’s Innovation Shortfall and How We Can Solve It
Innovation Digital ArticleThe tenth anniversary of 9/11 amidst the ongoing employment crisis has opened a wide conversation about what ails America and what should be done about it. A vast ideological gap on macro-economic policy divides Washington and much of the nation, but there is almost universal agreement on one solution: innovation. Innovation is now perceived as […] -
How Mindfulness Can Help Engineers Solve Problems
Communication ResearchThe skills taught in engineering courses don't always lead to new ideas.
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Lessons on Customer Engagement from Fan Controlled Football
Innovation Digital ArticleThe esports venture uses blockchain to let fans call the shots in real time. -
How AI Is Helping Companies Redesign Processes
AI and machine learning Digital ArticleCompanies like Shell and DBS Bank are using it to change how their work gets done. -
One Key to Resolving Conflict: Open Mindedness
You can't resolve a conflict if you think your point of view is the only one. By opening your mind to others' ideas, you can turn disagreements into learning... -
Why Conflict Can Be Good for Innovation
When the team at Pfizer tasked with running Covid-19 vaccine trials had to make decisions under pressure, they took steps to get comfortable with conflict-and... -
Help Your Team Learn from Decisions
Is decision making broken in your organization? When you encourage your team to focus on learning about the impact of your decision, not on proving its... -
When to Use Data to Make Decisions
Decisions based on data tend to have the best results. Learn what types of decisions lend themselves to data-driven analysis. -
Innovating in Uncertain Times: Lessons from 2022
AI and machine learning Digital ArticlePlus strategies for driving transformative growth in 2023. -
What’s Stopping You from Reinventing Your Career?
Career transitions Digital ArticleFour traps that hold leaders back. -
How LinkedIn Redesigned Its HQ for Hybrid Work
Design thinking Digital ArticleThree lessons to create an office people want to work in. -
Using Fiction to Find Your Strategy
Strategy Digital ArticleImmersing yourself in possible futures allows you to be creative and open to unexpected possibilities. -
How Augmented Reality Can — and Can’t — Help Your Brand
Technology and analytics Digital ArticleIs it worth the investment? -
IDEO’s CEO, Sandy Speicher, Asks: What Is an Office Even For Now?
Business and society Digital ArticleGive people a reason—not a regulation—to come in to the office. -
Using Design Thinking to Improve Worker Safety in Manufacturing
Workplace health and safety Digital ArticleOne firm in India wanted to understand what leads workers to make unsafe choices, and why unsafe conditions go unreported. -
How to Really Use a Whiteboard (Demo Included)
Under that humble exterior lies a powerful design tool. Here's how to unlock it. -
Do Your Digital Design Choices Take Advantage of Customers?
Government policy and regulation Digital ArticleOptions that manipulate consumers into spending more can also hurt you in the long run. - SPONSOR CONTENT FROM SIEMENS
How Data Can Help Optimize a Product’s Ecological Footprint
Innovation Sponsor ContentSponsor content from Siemens. -
To Build More-Inclusive Technology, Change Your Design Process
Business and society Digital ArticleLessons from Microsoft, Airbnb, and Oracle. -
5 Lessons from Penn Medicine’s Crisis Response
Design thinking Digital ArticleFive crucial takeaways. -
What Will the Retail Experience of the Future Look Like?
Design thinking Digital ArticlePhysical spaces will look and feel vastly different post-Covid.
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HBR's 10 Must Reads on Creativity (Paperback + Ebook)
Leadership & Managing People Special Offer34.95View Details Does your organization support creativity--or squash it? If you read nothing else on cultivating creativity at work, read these 10 articles. We've combed... -
Bus Uncle Chatbot - Creating a Successful Digital Business (A)
Strategy & Execution Case Study8.95View Details This case study is set in September 2016 to April 2021. It describes how Abhilash Murthy used the Digital Product Management (DPM) framework to create... -
Saladstop!: Service Environment and Design
Technology & Operations Case Study8.95View Details In May 2019, the founder of SaladStop!, a Singapore-headquartered healthy salad chain with locations across Asia, was looking for innovative ways to improve... -
IBM Culture in Its Architecture
Organizational Development Case Study8.95View Details In 1992, Lou Gerstner was the CEO of IBM during a period where the firm was losing money and a turnaround was desperately needed. In a bold decision,... -
HBR's 10 Must Reads 2024: The Definitive Management Ideas of the Year from Harvard Business Review (with bonus article "Democratizing Transformation" by Marco Iansiti and Satya Nadella)
24.95View Details A year's worth of management wisdom, all in one place. We've reviewed the ideas, insights, and best practices from the past year of Harvard Business Review... -
DBS: Digital Transformation to Best Bank in the World
Strategy & Execution Case Study8.95View Details This case covers the period from 2014 to 2020, when DBS embarks on its second strategy under the stewardship of Piyush Gupta. The aim is to become the... -
HBR's 10 Must Reads 2023: The Definitive Management Ideas of the Year from Harvard Business Review (with bonus article "Persuading the Unpersuadable" By Adam Grant)
A year's worth of management wisdom, all in one place. We've reviewed the ideas, insights, and best practices from the past year of Harvard Business Review... -
Nedbank Group: Leadership and Adaptive Space for Digital Innovation
Organizational Development Case Study8.95View Details A team of analysts at Nedbank Group (Nedbank) had generated a solution to an important client-centered issue, but the solution was not welcomed by the... -
Design Thinking and Innovation at Apple
Innovation & Entrepreneurship Case Study8.95View Details Describes Apple's approach to innovation, management, and design thinking. For several years, Apple has been ranked as the most innovative company in... -
Lloyds Banking Group: Digital Transformation
Finance & Accounting Case Study8.95View Details This case describes the transformation of the UK's oldest financial services franchise from a product-aligned and brick-and-mortar traditional banking... -
OpenIDEO
Innovation & Entrepreneurship Case Study15.05View Details The case describes OpenIDEO, an online offshoot of IDEO, one of the world's leading product design firms. OpenIDEO leverages IDEO's innovative design... -
Prada: Haute Couture in the Digital Era
Management Case Study8.95View Details In the 2020s, with the emergence of a variety of digital technologies, Prada Group was interested in developing a new digital strategy. The global leading... -
Note on Creating a Viable Venture
Innovation & Entrepreneurship Case Study8.95View Details This note identifies the key issues that must be addressed in the creation of a viable venture, and provides an overview of the processes and techniques... -
HBR's 10 Must Reads 2024 (Paperback + Ebook)
Management Special Offer34.95View Details A year's worth of management wisdom, all in one place. We've reviewed the ideas, insights, and best practices from the past year of Harvard Business Review... -
Learning How to Learn: The Story of SMU-X
Organizational Development Case Study8.95View Details In 2015, Arnoud De Meyer, President of Singapore Management University initiated SMU-X. This unique programme made experiential learning accessible to... -
Qualitative Customer Research
Technology & Operations Case Study8.95View Details In order to create products and services that are successful in the market, it is crucial for companies and start-ups to develop empathy and understanding... -
redBus: Art and Science of Product Management
Management Case Study8.95View Details The PM begins with exploring the problem space, gaining an understanding of the larger context of the problem, namely the online bus travel sector in... -
Bus Uncle Chatbot - Creating a Successful Digital Business (C)
Strategy & Execution Case Study5.00View Details Case Supplement for Case SMU948 -
Note on Creating a Viable Venture - A Global Perspective
Innovation & Entrepreneurship Case Study8.95View Details This note identifies the key issues that must be addressed in the creation of a viable venture, and provides an overview of the processes and techniques... -
Greenturn Idea Factory: Servitization Strategy
Strategy & Execution Case Study8.95View Details Greenturn Idea Factory (GIF) was a start-up based in Kerala, India, that manufactured and marketed green energy products. Greeniee, a wireless device...
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Why Design Thinking Works
Innovation & Entrepreneurship Magazine ArticleWhile we know a lot about practices that stimulate new ideas, innovation teams often struggle to apply them. Why? Because people's biases and entrenched... -
How AI Is Helping Companies Redesign Processes
Technology & Operations Digital ArticleCompanies like Shell and DBS Bank are using it to change how their work gets done. -
Design Thinking
Strategy & Execution HBR BestsellerIn the past, design has most often occurred fairly far downstream in the development process and has focused on making new products aesthetically attractive... -
The Future of (Steve) Jobs: The Appatar
Innovation Digital ArticleWhat multi-billion dollar techno-baby might be birthed if James Cameron and Steve Jobs had a passionate collaborative affair? No, not a “Titanic Tablet.” But how about an “Appatar”? Sometime in the next two years, appatars will emerge as perhaps the most innovative, and productive, way for people to get value from The Cloud. I’m not […] -
Design thinking for innovation: Considering distinctions, fit, and use in firms
Leadership & Managing People Digital ArticleAs firms struggle with high failure rates when developing new products and services, they seek new approaches to innovation. One method garnering attention... -
5 Ways to Design Products Customers Love
Innovation Digital ArticleTactics for empathizing with users. -
3 Ways Health Care Leaders Can Encourage Experimentation
Innovation Digital ArticleConsensus is often the enemy of innovation. -
IDEO: Human-Centered Service Design, Teaching Note
Leadership & Managing People Digital ArticleThe case describes IDEO, one of the world's leading design firms, and its human-centered innovation culture and processes. It is an example of what managers... -
HBR's 10 Must Reads on Creativity (Paperback + Ebook)
Leadership & Managing People Special Offer34.95View Details Does your organization support creativity--or squash it? If you read nothing else on cultivating creativity at work, read these 10 articles. We've combed... -
Making Mass Customization Work
Innovation Magazine ArticleContinuous improvement at Toyota Motor Company is now a business legend. For three decades, Toyota enlisted its employees in a relentless drive to find faster, more efficient methods to develop and make low-cost, defect-free cars. The results were stupendous. Toyota became the benchmark in the automobile industry for quality and low cost. The same, however, […]