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The Balanced Scorecard—Measures that Drive Performance
Balanced scorecard Magazine ArticleWhat you measure is what you get. Senior executives understand that their organization’s measurement system strongly affects the behavior of managers and employees. Executives also understand that traditional financial accounting measures like return-on-investment and earnings-per-share can give misleading signals for continuous improvement and innovation—activities today’s competitive environment demands. The traditional financial performance measures worked well […] -
How AI Will Transform Project Management
Project management Digital ArticleSteps you can take now to prepare for the future. -
Why Diversity Programs Fail
Organizational Development Magazine ArticleAfter Wall Street firms repeatedly had to shell out millions to settle discrimination lawsuits, businesses started to get serious about their efforts... -
The Hard Side of Change Management
Leadership & Managing People Magazine ArticleEveryone agrees that managing change is tough, but few can agree on how to do it. Most experts are obsessed with "soft" issues, such as culture and motivation,... -
ABCs of the Critical Path Method
Strategy & Execution Magazine ArticleThe critical path method (CPM), one of a variety of quantitative tools for business decision-making, is a simple technique for analyzing, planning, and... -
The Four Phases of Project Management
Project management Digital ArticlePlanning, build-up, implementation, and closeout. -
Strategies for Learning from Failure
Organizational culture Magazine ArticleWe are programmed at an early age to think that failure is bad. That belief prevents organizations from effectively learning from their missteps. -
An Agile Approach to Change Management
Agile project management Digital ArticleSix lessons on moving quickly under pressure. -
Embracing Agile
Organizational Development Magazine ArticleOver the past 25 to 30 years, agile innovation methods have greatly increased success rates in software development, improved quality and speed to market,... -
Quality Is More Than Making a Good Product
Technology & Operations Magazine ArticleThe quality of customer service is often as important as the quality of the product. A company can evaluate its customer service by performing a customer... -
Performing a Project Premortem
Technology & Operations Magazine ArticleIn a premortem, team members assume that the project they are planning has just failed--as so many do--and then generate plausible reasons for its demise.... -
Reinventing Performance Management
Organizational Development Magazine ArticleLike many other companies, Deloitte realized that its system for evaluating the work of employees--and then training them, promoting them, and paying... -
How AI Is Helping Companies Redesign Processes
Technology & Operations Digital ArticleCompanies like Shell and DBS Bank are using it to change how their work gets done. -
Teaching Smart People How to Learn
Leadership & Managing People Magazine ArticleCompetitive success depends on learning, but most people, including professionals in leadership positions, are not very good at it. Learning is a function... -
Creating a Culture of Quality
Organizational culture Magazine ArticleFinancial incentives don’t reduce errors. Employees must be passionate about eliminating mistakes. -
When You've Got to Cut Costs--Now
Technology & Operations Magazine ArticleYou've been ordered to reduce overhead by 10%, 20%, or even (wince) 30%. How do you do it? First, don't expect to reach your target with a single big... -
No-Nonsense Guide to Measuring Productivity
Operations strategy Magazine ArticleA few years ago, a major manufacturing-based conglomerate asked a gifted mathematician to join its corporate staff. One of his first assignments was to design a system that senior managers could use to evaluate the operating efficiency of the company’s various divisions. He devoted many months to the assignment and also tapped the knowledge of […] -
Who Has the D?: How Clear Decision Roles Enhance Organizational Performance
Decision making and problem solving Magazine ArticleYour organization can become more decisive—and can implement strategy more quickly—if you know where the bottlenecks are and who’s empowered to break through them. -
Why Organizations Are So Afraid to Simplify
Organizational Development Digital ArticleWe may want to hit the "off" button on costly and complex activities, but we're wired to do the opposite. -
How Process Enterprises Really Work
Managing people Magazine ArticleWhat do IBM, Texas Instruments, Owens Corning, and Duke Power have in common? They’re all redesigning their organizations around their core processes—and reaping enormous benefits as a result.
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Waterloo Regional Police Services: Reassessing the CIMS Project
Technology & Operations Case Study8.95View Details It had been four years since the chief of the Waterloo Regional Police Services (WRPS) met with the board to discuss critical next steps regarding vendor... -
New Product Development Imperative
Innovation & Entrepreneurship Case Study8.95View Details Introduces students to the best practices for managing new product development projects. Includes concepts and tools related to structuring teams consistent... -
Managing a Task Force
Organizational Development Case Study8.95View Details Describes several principles for improving the effectiveness of internal task forces. Suggests a number of guidelines for starting up a task force, conducting... -
Texas Eastman Co.
Finance & Accounting Case Study8.95View Details The company as part of a commitment to Total Quality Management has installed a computer system that accumulates 30,000 observations on its processes... -
Micom Caribe (B)
Technology & Operations Case Study5.00View Details Describes the outcome of the (A) case. -
C-Car
Sales & Marketing Case Study8.95View Details C-Car was the first automobile retailer in the United States to go public. Subsequently the owner, Mr. Gilliland, must decide how to invest the capital... -
Architect, Pilot, Scale, Improve: A Framework and Toolkit for Policy Implementation
Global Business Case Study8.95View Details Successful implementation is essential for achieving policymakers' goals and must be considered during both design and delivery. The mission of this monograph... -
Reawakening the World's Most Famous Office Building: Economics behind a Groundbreaking Energy Efficiency Retrofit
Innovation & Entrepreneurship Case Study8.95View Details This case highlights a recent and important type of new sustainability project for existing buildings commonly referred to as an integrated energy retrofit... -
Newell Co.: Corporate Strategy
Strategy & Execution Case Study8.95View Details In 1998, Newell Co., a manufacturer of low-tech, high-volume consumer goods, acquired Calphalon Corp., a high-end cookware company, and Rubbermaid, a... -
Destiny WebSolutions, Inc.
Technology & Operations Case Study8.95View Details Describes Destiny's use of "pattern language" concepts to structure its business activities. The innovative approach contrasts with a process approach... -
Chrysler and BMW: Tritec Engine Joint Venture
Technology & Operations Case Study6.95View Details A gifted project leader lacks significant new product development experience. The case highlights the issues and procedures related to defining the project... -
Integrated Project Delivery at Autodesk, Inc. (A)
Strategy & Execution Case Study8.95View Details Describes Autodesk's engagement in Integrated Project Delivery-a new model of risk management, inter-firm teamwork, and multi-objective (aesthetic, cost,... -
Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B)
Strategy & Execution Case Study5.00View Details After extensive negotiation, Baystate Health (BH) and the private Radiology and Imaging (R&I) hammered out a clear business plan to consolidate their... -
Exporting Livability: Investing in New Urban Centers
Finance & Accounting Case Study8.95View Details Can Singapore urban design, policy continuity, and system of laws be exported outside of Singapore to accelerate the effective development of new urban... -
Arup: Building the Water Cube
Organizational Development Case Study8.95View Details Arup, an engineering firm, collaborated with PTW Architects and China Construction Design Institute to develop a design for the 2008 Beijing Summer Olympics... -
Delhi Metro Rail Corporation (B): Doing More with Less
Sales & Marketing Case Study5.00View Details Supplement to case W16649. -
Cook Composites and Polymers Co.
Technology & Operations Case Study8.95View Details This case describes how a company improves resource efficiency and process quality in its manufacturing process by developing a waste by-product into... -
Heineken NV: Workplace HIV/AIDS Programs in Africa (B)
Leadership & Managing People Case Study5.00View Details Second in a three-part series that explores the multifaceted organizational and strategic choices that companies now face as a result of the global AIDS... -
Bus Uncle Chatbot - Creating a Successful Digital Business (A)
Strategy & Execution Case Study8.95View Details This case study is set in September 2016 to April 2021. It describes how Abhilash Murthy used the Digital Product Management (DPM) framework to create... -
Strategic Planning at United Parcel Service
Strategy & Execution Case Study8.95View Details In March 2005, CEO Michael Eskew has asked the Corporate Strategy Group to recommend changes to the strategic process to ensure it allows United Parcel...
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The Balanced Scorecard—Measures that Drive Performance
Balanced scorecard Magazine ArticleWhat you measure is what you get. Senior executives understand that their organization’s measurement system strongly affects the behavior of managers and employees. Executives also understand that traditional financial accounting measures like return-on-investment and earnings-per-share can give misleading signals for continuous improvement and innovation—activities today’s competitive environment demands. The traditional financial performance measures worked well […] -
How AI Will Transform Project Management
Project management Digital ArticleSteps you can take now to prepare for the future. -
Why Diversity Programs Fail
Organizational Development Magazine ArticleAfter Wall Street firms repeatedly had to shell out millions to settle discrimination lawsuits, businesses started to get serious about their efforts... -
The Hard Side of Change Management
Leadership & Managing People Magazine ArticleEveryone agrees that managing change is tough, but few can agree on how to do it. Most experts are obsessed with "soft" issues, such as culture and motivation,... -
ABCs of the Critical Path Method
Strategy & Execution Magazine ArticleThe critical path method (CPM), one of a variety of quantitative tools for business decision-making, is a simple technique for analyzing, planning, and... -
The Four Phases of Project Management
Project management Digital ArticlePlanning, build-up, implementation, and closeout. -
Strategies for Learning from Failure
Organizational culture Magazine ArticleWe are programmed at an early age to think that failure is bad. That belief prevents organizations from effectively learning from their missteps. -
Is Project Management the Right Career for You?
Leadership & Managing People AdviceUse this guide to make an informed choice. -
An Agile Approach to Change Management
Agile project management Digital ArticleSix lessons on moving quickly under pressure. -
Embracing Agile
Organizational Development Magazine ArticleOver the past 25 to 30 years, agile innovation methods have greatly increased success rates in software development, improved quality and speed to market,...