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What Great Listeners Actually Do
Listening skills Digital ArticleIt’s about more than keeping quiet. -
Make the Most of Your One-on-One Meetings
Managing yourself Magazine ArticleThey can be a highly effective leadership tool. -
How to Become a Better Listener
Communication Digital ArticleSharpen these seven skills. -
Cracking the Code of Sustained Collaboration
Collaboration and teams Magazine ArticleSix new tools for training people to work together better -
How Great Coaches Ask, Listen, and Empathize
Leadership & Managing People Digital ArticleLeadership doesn't mean having all the answers. -
Listening to People
Listening skills Magazine ArticleRecently the top executives of a major manufacturing plant in the Chicago area were asked to survey the role that listening plays in their work. Later, an executive seminar on listening was held. Here are three typical comments made by participants: “Frankly, I had never thought of listening as an important subject by itself. But […] -
The Art of Giving and Receiving Advice
Leadership & Managing People Magazine ArticleSeeking and giving advice are central to effective leadership and decision making, and they require emotional intelligence, self-awareness, restraint,... -
Coaching for Change
Leadership & Managing People Magazine ArticleWhether you're a boss, a colleague, or a friend, you can help the people around you make important life-enhancing changes. But the way to do that isn't... -
Defuse Difficult People
We all have to deal with difficult people in the workplace from time to time. Use this three-step process to react constructively-and improve challenging... -
Bursting the CEO Bubble
Leadership & Managing People Magazine ArticleAlthough CEOs are charged with recognizing when their firms need a major change in direction, their power and privilege often insulate them from information... -
Retention Through Redemption
Organizational Development Magazine ArticleCorporate America and the U.S. Navy share one big problem: employee retention. Today's knowledge workers hop from start-up to start-up. And 40% of the... -
Genuinely Listen
Take the time to listen to what motivates your employees - doing so will help you to better understand how to support their career development. -
Bring a Flexible Mindset to Innovation
A clay refrigerator that doesn't use electricity? A washing machine designed to clean vegetables? These are just a few examples of successful innovations... -
When a Colleague Is Grieving
Leadership & Managing People Magazine ArticleGrief is a universal human experience, yet workplace culture is often inhospitable to people suffering profound loss. Managers come to work prepared to... -
Listen for Your Clients' Real Needs
Careful listening can uncover unexpected-and effective-customer solutions. -
Can Your Employees Really Speak Freely?
Organizational Development Magazine ArticleNo matter how approachable you may be as a manager, chances are good that your employees are withholding valuable intelligence from you. Research shows... -
Introduction to Negotiating
The best negotiations are based on trust and finding common ground. -
How to Approach a Resistor - Ask the Coach
Doreen keeps pushing Robert to accept a challenging new assignment. She reassures him he'll be great at it-but he's still resisting. A professional coach... -
Focus on Interests
Communication VideoWhen disagreements arise, examine closely your opponent's underlying motivations and interests-you may find new opportunities for a mutually agreeable... -
Before You Lead, Listen
How to craft a compelling vision for your team or organization? Ask everyone around you, "What are our biggest challenges?" and "What should our priorities...
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Curiosity (HBR Emotional Intelligence Series)
Management BookExpand your mindset by exploring what's around you. Curiosity allows you to break free of your assumptions and see the world differently. This book explores... -
Customer Focus
Sales & Marketing Tool99.00View Details Only by putting customers front and center can companies pull ahead-and stay ahead-of their rivals. Learn how to identify your key customers, their changing... -
HBR's 10 Must Reads for Mid-Level Managers (Paperback + Ebook)
Management Special Offer34.95View Details Collaborator. Communicator. Connector. Coach. As a mid-level manager, you're being tasked with more than ever before. You're expected to lead innovation,... -
Next-Level Negotiating: Women at Work Discussion Group Toolkit
Sales & Marketing Book79.95View Details The "HBR Women at Work" series, based on the popular HBR podcast of the same name, spotlights the real challenges and opportunities women experience throughout... -
Mindful Listening (HBR Emotional Intelligence Series)
19.99View Details Listening is a critical skill that leaders and managers often take for granted. By learning to listen mindfully, you can keep your employees more engaged,... -
Conduct a Performance Appraisal Meeting
Communication ToolHow you conduct a performance appraisal meeting-including when and where you hold the conversation-can be as important as what you say. -
Listen and Question Effectively
99.00View Details Focus on what people are really saying. -
Unmute! Effective Virtual Communication
Management Case Study8.95View Details Online meetings are now part of our normal daily routines. They are easy to set up, we have hardware to make them happen, multiple software solutions... -
Next-Level Negotiating (HBR Women at Work Series)
Communication Book50.00View Details Build trust--and create more value. Whether you're negotiating a salary, a deal with a supplier, or your workload, thoughtful preparation increases your... -
Moral Complexity in Leadership: Hubris and Humility "Dead Men's Path," by Chinua Achebe
Management Case Study8.95View Details The "Moral Complexity in Leadership" series of cases and teaching notes help business instructors harness the power of fiction to prepare students for... -
HBR's 10 Must Reads on Strengthening Your Soft Skills (Paperback + Ebook)
Management Special Offer34.95View Details PENDING -
Mindful Listening (Reading Guide)
Key lessons and takeaways to guide your reading of the "Mindful Listening" - a title from the HBR Emotional Intelligence Series. -
HBR's 10 Must Reads on Strengthening Your Soft Skills (with bonus article "You Don't Need Just One Leadership Voice--You Need Many" by Amy Jen Su)
Management BookTo become a great leader, develop your soft skills. If you read nothing else on developing your soft skills and people skills, read these 10 articles.... -
HBR's 10 Must Reads for Mid-Level Managers (with bonus article "Managers Can't Do It All" by Diane Gherson and Lynda Gratton)
24.95View Details Collaborator. Communicator. Connector. Coach. As a mid-level manager, you're being tasked with more than ever before. You're expected to lead innovation,... -
ChatChat (VC Version)
Leadership & Managing People Case Study8.95View Details This is a role-play case, intended for use in a leadership development course for MBA students. The case has four roles: two for students playing the... -
Lead Your Team Through Conflict
Learn the difference between good and bad conflict, and discover strategies to help your team disagree constructively. -
Win Hearts
Communication ToolA logical argument won't persuade people unless you also "win their hearts"-connect with them on an emotional level. To win hearts, use vivid descriptions,... -
Moral Complexity in Leadership: Hubris and Humility / Antigone, by Sophocles
Management Case Study8.95View Details The "Moral Complexity in Leadership" series of cases and teaching notes help business instructors harness the power of fiction to prepare students for... -
Convenient MD
Leadership & Managing People Case Study8.95View Details The ConvenientMD case highlights the role of emotion and ambiguity in business interactions. ConvenientMD, led by co-CEOs Gareth Dickens and Max Puyanic,... -
Establish Project Scope
99.00View Details A successful project begins with clearly defined objectives. Be sure you know which problems your project aims to solve-and which problems it's not meant...
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What Great Listeners Actually Do
Listening skills Digital ArticleIt’s about more than keeping quiet. -
Make the Most of Your One-on-One Meetings
Managing yourself Magazine ArticleThey can be a highly effective leadership tool. -
How to Become a Better Listener
Communication Digital ArticleSharpen these seven skills. -
Cracking the Code of Sustained Collaboration
Collaboration and teams Magazine ArticleSix new tools for training people to work together better -
How Great Coaches Ask, Listen, and Empathize
Leadership & Managing People Digital ArticleLeadership doesn't mean having all the answers. -
Listening to People
Listening skills Magazine ArticleRecently the top executives of a major manufacturing plant in the Chicago area were asked to survey the role that listening plays in their work. Later, an executive seminar on listening was held. Here are three typical comments made by participants: “Frankly, I had never thought of listening as an important subject by itself. But […] -
The Art of Giving and Receiving Advice
Leadership & Managing People Magazine ArticleSeeking and giving advice are central to effective leadership and decision making, and they require emotional intelligence, self-awareness, restraint,... -
Stop Asking Neurodivergent People to Change the Way They Communicate
Neurotypical people can do more to close the communication gap. -
The Art of Making Small Talk: Our Favorite Reads
Early career ListicleIt helps us feel emotionally connected — even when we work apart. -
Curiosity (HBR Emotional Intelligence Series)
Management BookExpand your mindset by exploring what's around you. Curiosity allows you to break free of your assumptions and see the world differently. This book explores...