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How Information Gives You Competitive Advantage
Technology & Operations Magazine ArticleInformation technology is more than just computers. It must be conceived of broadly to encompass information as well as a spectrum of technologies that... -
Boards Are Having the Wrong Conversations About Cybersecurity
Technology & Operations Digital ArticleA survey of 600 directors suggests that growing awareness of cyber risk isn't enough to drive better preparedness. -
The Digitally Literate Organization
Technology & Operations Digital ArticleAccording to the market research firm IDC, to survive and thrive, enterprises across the global economy will need to create some 500 million new digital... -
Decisions Without Blinders
Organizational Development Magazine ArticleBy the time Merck withdrew its pain relief drug Vioxx from the market in 2004, more than 100 million prescriptions had been filled in the United States... -
How Effective Managers Use Information Systems
Decision making and problem solving Magazine ArticleAdvances in computer-based information technology in recent years have led to a wide variety of systems that managers are now using to make and implement decisions. By and large, these systems have been developed from scratch for specific purposes and differ significantly from standard electronic data processing systems. Too often, unfortunately, managers have little say […] -
Is There a Patient in the House?
Technology & Operations Magazine ArticleThe best solution to the looming shortage of nurses and doctors may be to move chronic disease monitoring and care out of hospitals and into people's... -
Bringing the Market Inside
Organizational Development Magazine ArticleDuring the dot-com boom, many people saw the potential for new communication technologies to enable radically new business models, but they were far too... -
13 Principles for Using AI Responsibly
Technology & Operations Digital ArticleCompanies need to consider a set of risks as they explore how to adopt new tools. -
What Executives Should Remember
Leadership & Managing People Magazine ArticleIn more than 30 essays for Harvard Business Review, Peter Drucker (1909-2005) urged readers to take on the hard work of thinking--always combined, he... -
How Digital Connectivity Blurs Industry Lines
Strategy & Execution VideoMarco Iansiti and Karim R. Lakhani, authors of the article, "Digital Ubiquity," describe how new and established companies are reaching across sectors... -
When Hackers Turn to Blackmail (HBR Case Study and Commentary)
Technology & Operations Magazine ArticleSunnylake Hospital is being held up by online extortionists who have blocked access to its electronic medical records and are demanding $100,000 to restore... -
Your Biggest Cybersecurity Risks Could Be Inside Your Organization
Technology & Operations Digital ArticleFour lessons from Microsoft's CISO. -
Your Next IT Strategy
Technology & Operations Magazine ArticleCompanies have traditionally viewed their information systems as proprietary. They buy or lease their own hardware, write or license their own applications,... -
If You Love Your Information, Set It Free
Strategy & Execution Magazine ArticleOrganizations that fear sharing their data with aggregators might be surprised to learn they can benefit from letting other firms disseminate their information... -
Information Technology System That Couldn't Deliver (Commentary on HBR Case Study)
Technology & Operations Magazine ArticleDiana Sullivan, CEO of Lenox Insurance, thought she had done her job when, after three years of hard work, she had delivered Lifexpress on time and on... -
How to Hang On to Your Frontline Workers
Management Digital ArticleThis issue's Spotlight includes three articles about the often misunderstood importance of low-wage employees to a company's success. In "The High Cost... -
Rocket Science Retailing Is Almost Here--Are You Ready?
Technology & Operations Magazine ArticleDespite all the data that retailers and e-tailers can now gather about point-of-purchase information, buying patterns, and customer tastes, they still... -
Is Your Board Prepared for New Cybersecurity Regulations?
Technology & Operations Digital ArticleA proposed SEC rule would require companies to disclose their cybersecurity governance capabilities. -
The Crucial Role of ID Verification in the Digital Economy
Technology & Operations Digital ArticleHow the technology could expand opportunities for millions of people and make the digital economy more dynamic, inclusive, and secure. -
How Data Can Make Better Managers
Technology and analytics Digital ArticleIBM is applying computational leadership science to better anticipate, address, mitigate, and even benefit from disruption.
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Digital Equipment Corp.: The Endpoint Model (A)
Technology & Operations Case Study8.95View Details Describes a comprehensive manufacturing strategy designed to reduce substantially the cycle time of orders (i.e. the time between the placement of an... -
Waterloo Regional Police Services: Reassessing the CIMS Project
Technology & Operations Case Study8.95View Details It had been four years since the chief of the Waterloo Regional Police Services (WRPS) met with the board to discuss critical next steps regarding vendor... -
ChoicePoint (A)
Strategy & Execution Case Study8.95View Details The CEO of ChoicePoint, a leading company in the rapidly growing U.S. personal data industry, must reexamine the company's business model after a serious... -
Delwarca Software Remote Support Unit
Technology & Operations Case Study8.95View Details Delwarca Software provides business software to large corporate clients around the world. The firm serves customers who prefer to assemble corporate solutions... -
Applying Data Science and Analytics at P&G
Technology & Operations Case Study8.95View Details Set in December 2019, this case explores how P&G has applied data science and analytics to cut costs and improve outcomes across its business units. The... -
Data.gov (Abridged)
Technology & Operations Case Study8.95View Details This case presents the logic and execution underlying the launch of Data.gov, an instantiation of President Obama's initiative for transparency and open... -
The Pritzker Architecture Prize: Building Value B
Innovation & Entrepreneurship Case Study5.00View Details Supplement for case 813124 -
Note on Cyberattacks and Regulatory Regimes
Technology & Operations Case Study8.95View Details Supplements "SolarWinds Confronts Sunburst" (723-357, -368) to provide context on types of cyberattacks and their costs, as well as-at the time of the... -
LinkedIn (B)
Strategy & Execution Case Study5.00View Details An abstract is not available for this product. -
Microsoft IT India
Technology & Operations Case Study8.95View Details Raj Biyani faced tough challenges managing Microsoft IT India: leading a remote development organization in which key decisions were made in Redmond,... -
Amagansett Funds (A)
Technology & Operations Case Study8.95View Details Amagansett Funds has had a troubled history with its customer relationship management (CRM) system. Sales agents feel that they derive no value from it... -
IT Savvy: What Top Executives Must Know to Go from Pain to Gain
Digitization of business interactions and processes is advancing full bore. But in many organizations, returns from IT investments are flatlining, even... -
IR at BP: Investor Relations and Information Reconnaissance
Strategy & Execution Case Study8.95View Details BP's IR director has begun a program to use information regarding external views of BP and the industry as part of the firm's planning and operational... -
Carolinas HealthCare System: Consumer Analytics
Sales & Marketing Case Study8.95View Details In 2014, Dr. Michael Dulin, chief clinical officer for analytics and outcomes research and head of the Dickson Advanced Analytics (DA2) group at Carolinas... -
Risk Intelligence: Learning to Manage What We Don't Know
Strategy & Execution Book29.95View Details Too many executives think risk management is strictly for technical specialists. In Risk Intelligence: Learning to Manage What We Don't Know, David Apgar... -
Mrs. Fields, Inc.--1993
Technology & Operations Case Study5.00View Details A compilation of press remarks that detail the changes in control and management initiated by the company. -
Royal Bank of Scotland Group: The Human Capital Strategy
Organizational Development Case Study8.95View Details Describes the development and implementation of one of the world's most advanced human resource management support systems. The Royal Bank of Scotland... -
Digital Divide Data: A Social Enterprise in Action
Innovation & Entrepreneurship Case Study8.95View Details An abstract is not available for this product. -
Outsourcing at Office Supply Inc.
Strategy & Execution Case Study8.95View Details This case is designed to teach how to structure information technology (IT) infrastructure outsourcing deals from both the outsourcer and the client perspective....
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How Information Gives You Competitive Advantage
Technology & Operations Magazine ArticleInformation technology is more than just computers. It must be conceived of broadly to encompass information as well as a spectrum of technologies that... -
Boards Are Having the Wrong Conversations About Cybersecurity
Technology & Operations Digital ArticleA survey of 600 directors suggests that growing awareness of cyber risk isn't enough to drive better preparedness. -
Digital Equipment Corp.: The Endpoint Model (A)
Technology & Operations Case Study8.95View Details Describes a comprehensive manufacturing strategy designed to reduce substantially the cycle time of orders (i.e. the time between the placement of an... -
Waterloo Regional Police Services: Reassessing the CIMS Project
Technology & Operations Case Study8.95View Details It had been four years since the chief of the Waterloo Regional Police Services (WRPS) met with the board to discuss critical next steps regarding vendor... -
ChoicePoint (A)
Strategy & Execution Case Study8.95View Details The CEO of ChoicePoint, a leading company in the rapidly growing U.S. personal data industry, must reexamine the company's business model after a serious... -
Delwarca Software Remote Support Unit
Technology & Operations Case Study8.95View Details Delwarca Software provides business software to large corporate clients around the world. The firm serves customers who prefer to assemble corporate solutions... -
Applying Data Science and Analytics at P&G
Technology & Operations Case Study8.95View Details Set in December 2019, this case explores how P&G has applied data science and analytics to cut costs and improve outcomes across its business units. The... -
Data.gov (Abridged)
Technology & Operations Case Study8.95View Details This case presents the logic and execution underlying the launch of Data.gov, an instantiation of President Obama's initiative for transparency and open... -
Waterloo Regional Police Services: Reassessing the CIMS Project, Teaching Note
Technology & Operations Digital ArticleTeaching Note for [907E10]. -
Bloomberg LP - More Than the Box?, Teaching Note
Strategy & Execution Digital ArticleTeaching note for CU86.