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What VUCA Really Means for You
Strategy & Execution Magazine ArticleTo meet the challenges of a complex world, strategic planners need to understand the differences between the four elements of VUCA--volatility, uncertainty,... -
What Professional Service Firms Must Do to Thrive
Organizational Development Magazine ArticleDuring economic slowdowns, consulting, law, and accounting firms often start offering services and taking on clients they really shouldn't, just to keep... -
8 Ways Managers Can Support Employees' Mental Health
Leadership & Managing People Digital ArticleNearly 42% of employees report a decline in mental health since the pandemic began. -
5 Principles to Guide Adaptive Leadership
Innovation & Leadership Digital ArticleHow you respond to a crisis will have repercussions for years to come. -
15 Questions About Remote Work, Answered
Crisis management Digital ArticleA Q&A with Harvard Business School professor Tsedal Neeley. -
How to Apologize to a Customer When Something Goes Wrong
Business communication Digital ArticleA thoughtful message can make the difference between a lost customer and a loyal one. -
We Need Trauma-Informed Workplaces
Communication Digital ArticleTrauma is not new, and it's not going away. It's time for organizations to learn how to respond to it. -
Plan-and Be Ready to Shift Gears
In a crisis, if your initial plan fails, don't double done on it. Instead, be ready to shift gears as conditions change. -
When the Red Phone Rings: Three Questions to Ask in a Crisis
Crisis management Digital Article“It’s three a.m. and the phone rings. Who do you want to answer it?” asks a baritone voice over an image of a red phone. Walter Mondale first used this scenario in an campaign ad in 1984. Hillary Clinton just used the same image in her campaign against Barack Obama. The inference is that it […] -
Three Unexpected Ways to Help with Disaster Recovery
Crisis management Digital ArticleIn the wake of any natural disaster, including the catastrophic March 11 earthquake and tsunami in Japan, urgent response eventually gives way to long-term recovery. As Japanese leaders and citizens prepare to turn this corner, donors worldwide will continue to offer help. Giving cash can make an immediate difference when donated to reputable organizations with […] -
When Everything Feels Like a Priority
Schedule one-on-one time with team members to help them prioritize what they can and can't take on during a crisis. -
When Growth Stalls
Strategy & Execution Magazine ArticleAn abrupt and lasting drop in revenue growth is a crisis that can strike even the most exemplary organization. The authors' comprehensive analysis of... -
The CEO of Slack on Adapting in Response to a Global Crisis
Leadership & Managing People Magazine ArticleSlack was launched in 2014, went public in 2019, and is now a global operation with more than 2,000 employees and 100,000-plus customers. But it hasn't... -
Fixing a Weak Safety Culture at General Motors
Operations and supply chain management Digital ArticleGM needs to create a safety culture that encourages employees to speak up about large, small, and potential failures. -
Boss, I Think Someone Stole Our Customer Data (HBR Case Study)
Strategy & Execution Magazine ArticleFlayton Electronics is showing up as a common point of purchase for a large number of fraudulent credit card transactions. It's not clear how responsible... -
All the Wrong Moves
Decision making and problem solving Magazine ArticleNutrorim’s best-selling sports supplement has been recalled because of a “new and improved” ingredient. The company’s CEO wonders: Why do the decisions we make keep coming back to haunt us? -
In New Jersey, Good Crisis Management Has Mitigated Sandy’s Impact
Crisis management Digital ArticlePresident Obama and Governor Christie have avoided several pitfalls that leaders usually make. -
Three Rules for Communicating During a Crisis
Follow three critical rules to communicate even better in an environment of uncertainty. -
Why Businesses Should Lower Prices During Natural Disasters
Sales & Marketing Digital ArticleIt helps your customers, which helps your brand.
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Gong Cha's Return to Singapore: Rebuilding a Popular Bubble Tea Franchise
Management Case Study8.95View Details The case describes the relaunch of the popular bubble tea franchise Gong Cha in Singapore in December 2017. This was seven months after its 80 outlets... -
23andMe: Genetic Testing for Consumers (B)
Sales & Marketing Case Study5.00View Details Following the FDA's letter in November 2013, which ordered 23andMe to cease sales of its DNA test kits, observers wondered how co-founder and CEO, Anne... -
Mercedes and the Moose Test (A)
Leadership & Managing People Case Study8.95View Details The case describes a crisis management situation faced by Mercedes-Benz, a division of Daimler-Benz AG. In 1997 Mercedes introduced a revolutionary new... -
Mercedes and the Moose Test (B)
Leadership & Managing People Case Study5.00View Details The case describes a crisis management situation faced by Mercedes-Benz, a division of Daimler-Benz AG. In 1997 Mercedes introduced a revolutionary new... -
Organizational Resilience and Change at UMass Memorial
Management Case Study8.95View Details The UMass Memorial Health Care (UMMHC or UMass) case is an examination of the impact of crisis or high uncertainty events on organizations. As a global... -
The Maggi Noodle Safety Crisis in India (A)
Finance & Accounting Case Study15.05View Details The local government in Delhi has ordered a ban on Nestlé's flagship product in India-Maggi Noodles-citing excessive lead content per government lab tests.... -
Chemours (B)
Organizational Development Case Study5.00View Details Supplement to the (A) case 420-001, describing actions taken by Chemours CEO Mark Vergnano and members of his executive team to execute a successful turnaround... -
Mario Laborin and the Turnaround of Mexico's Nacional Financiera (B)
Leadership & Managing People Case Study5.00View Details Mexico went through a major political transition in 2000, when Vicente Fox was elected President. Change was in the air throughout the country, and especially... -
The Maggi Noodle Safety Crisis in India (C)
Finance & Accounting Case Study5.00View Details The local government in Delhi has ordered a ban on Nestlé's flagship product in India - Maggi Noodles, citing excessive lead content per government lab... -
CircusTrix: The Ups and Downs of International Expansion
Leadership & Managing People Case Study8.95View Details CircusTrix Trampoline Parks (CircusTrix) was started in San Francisco, California, in 2011 after the founder first experienced an indoor trampoline park.... -
Peter Browning and Continental White Cap, Video
Leadership & Managing People Case Study150.00View Details Contains a presentation by Browning to a class of MBA students in March 1986, in which he describes how he handled the first year of his efforts to revitalize... -
Argo Interactive (A): Surviving in the Roller-Coasting Mobile Industry
Innovation & Entrepreneurship Case Study8.95View Details This FocusCase is about a young VC-backed technology company in the UK, trying to turn around from a near-death crisis after their market did not pick... -
Lee and Li, Attorneys-at-Law and the Embezzlement of NT$3 Billion by Eddie Liu (A)
Leadership & Managing People Case Study8.95View Details Dr. C.V. Chen received news that one of Lee and Li's senior assistants had found a loophole in a power of attorney from one of the firm's clients, SanDisk... -
Research in Motion: Blackberry Blackout (A)
Leadership & Managing People Case Study8.95View Details Mike Lazaridis, co-CEO of Research in Motion (RIM), faced a situation of truly disastrous proportion. Earlier that week, service outages started occurring... -
Merck: Managing Vioxx (F)
Finance & Accounting Case Study5.00View Details -
The Ethos Institute (B): Promises and Risks of Working with the Government
Leadership & Managing People Case Study5.00View Details As Brazil's energetic but fractious democracy emerged in the 1990s, the Ethos Institute launched a movement for corporate social responsibility (CSR)... -
Managing Product Safety: The Ford Pinto
Technology & Operations Case Study8.95View Details Presents an accounting of Ford Motor Company's handling of a product safety controversy (1970-77) surrounding its Pinto subcompact car. May be used as... -
Caijing Magazine (A)
Leadership & Managing People Case Study8.95View Details In late 2009, Wang Boming, publisher of Caijing Magazine, widely regarded as China's most independent newsmagazine, gathered his core team for an urgent... -
Verrückt: Insane Design, Testing, Construction and Operation
Leadership & Managing People Case Study8.95View Details This case regards the perils of ineffective management and design that led to an organizational crisis. The setting is an amusement park where a water... -
SolarWinds Confronts SUNBURST (A)
Technology & Operations Case Study8.95View Details On December 12, 2020, SolarWinds learned that malware had been inserted in its software, potentially granting hackers access to thousands and thousands...
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What VUCA Really Means for You
Strategy & Execution Magazine ArticleTo meet the challenges of a complex world, strategic planners need to understand the differences between the four elements of VUCA--volatility, uncertainty,... -
What Professional Service Firms Must Do to Thrive
Organizational Development Magazine ArticleDuring economic slowdowns, consulting, law, and accounting firms often start offering services and taking on clients they really shouldn't, just to keep... -
8 Ways Managers Can Support Employees' Mental Health
Leadership & Managing People Digital ArticleNearly 42% of employees report a decline in mental health since the pandemic began. -
5 Principles to Guide Adaptive Leadership
Innovation & Leadership Digital ArticleHow you respond to a crisis will have repercussions for years to come. -
15 Questions About Remote Work, Answered
Crisis management Digital ArticleA Q&A with Harvard Business School professor Tsedal Neeley. -
How to Apologize to a Customer When Something Goes Wrong
Business communication Digital ArticleA thoughtful message can make the difference between a lost customer and a loyal one. -
We Need Trauma-Informed Workplaces
Communication Digital ArticleTrauma is not new, and it's not going away. It's time for organizations to learn how to respond to it. -
Gong Cha's Return to Singapore: Rebuilding a Popular Bubble Tea Franchise
Management Case Study8.95View Details The case describes the relaunch of the popular bubble tea franchise Gong Cha in Singapore in December 2017. This was seven months after its 80 outlets... -
Plan-and Be Ready to Shift Gears
In a crisis, if your initial plan fails, don't double done on it. Instead, be ready to shift gears as conditions change.