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Henry Ford, Innovation, and That "Faster Horse" Quote
Innovation & Leadership Digital Article"If I had asked people what they wanted, they would have said faster horses." We've all been in conversations on the topics of creativity and innovation... -
Hiring for Smarts
Leadership & Managing People Magazine ArticleYes, it's nice when a leader is charismatic and confident. And a great resume can tell you a lot about a person's knowledge and experience. But such assets... -
Learning from Toyota’s Stumble
Operations and supply chain management Digital ArticleLong the quality and efficiency standard-setter, Toyota now has an ostrich-sized egg on its face — a problem with sticking accelerator pedals that led to global product recalls and a suspension of production and sales. There are important lessons to be learned from Toyota’s stumble: Competitive success is fluid. It depends on continuously discovering better […] -
Fixing a Weak Safety Culture at General Motors
Operations and supply chain management Digital ArticleGM needs to create a safety culture that encourages employees to speak up about large, small, and potential failures. -
Tesla, Autopilot, and the Challenge of Trusting Machines
Innovation & Leadership Digital ArticleDrivers can't have too much or too little faith in self-driving cars. -
What VW Didn’t Understand About Trust
Corporate social responsibility Digital ArticleIt comes from transparency, and transparency is the norm today. -
Automation Isn't About to Make Truckers Obsolete
Global Business ResearchThree reasons not to panic. -
Uber Can't Be Fixed - It's Time for Regulators to Shut It Down
Global Business Digital ArticleYou can't repair a culture when the business is based on illegality. -
What Counts Most in Motivating Your Sales Force?
Motivating people Magazine ArticleFor decades the difficulty of motivating salespeople has been frustrating sales and marketing managers. To the most effective ones, two things are clear: one, the job is difficult; two, there is no one simple solution. Believing that “good salespeople are born, not made,” many managers recognize that recruiting is important. Others holding that “if you […] -
Women in Emerging Markets Need Safer Commutes
International business Digital ArticleThe millions of women who have poured into the workforce in emerging markets over the past decade are used to overcoming obstacles but few are more difficult, infuriating, and demeaning than their daily commute. Corporations hoping to boost their bottom lines in these expanding markets may think that their obligations to their employees are limited […] -
The Tragic Crash of Flight AF447 Shows the Unlikely but Catastrophic Consequences of Automation
Strategy & Execution ResearchAutomation can make us safer, but it creates new vulnerabilities. -
Why Saturn Was Destined to Fail
Brand management Digital ArticleIt’s doubly depressing to see Saturn make its final bow. Depressing, because it’s always hard to watch loyal employees lose their jobs. Depressing, too, because many of the brand’s newly written obituaries completely miss the real reasons behind Saturn’s demise, and the real damage the brand did to GM. To understand why Saturn was destined […] -
How the iPad is Like the Tesla Roadster
Design thinking Digital ArticleCourtesy of my dear friend Peer Munck (Founder of MunckMix, a music distributor), I just had my first ride in a Tesla Roadster, the $129,000 electric sports car. It blew me away, because I was reminded what can happen when innovators lovingly create something that has design integrity — by which I mean the solution […] -
Why One Executive Quit Business Travel Cold Turkey
Managing yourself Digital ArticleVenture capitalist Brad Feld says the toll of flying to meetings usually outweighs the benefits. -
Toyota’s Problems Start at the Top
Leadership Digital ArticleWhen I was a young consultant, my first (and at the time, only) client was a fledgling Toyota, which had only recently entered the American market in a big way. Back in the mid-1970’s, in the wake of the first oil shocks, Toyota was an inspiring company battling for long-term growth and market share in […] -
Reinvention with Respect: An Interview with Jim Kelly of UPS (HBR OnPoint Enhanced Edition)
Leadership & Managing People Magazine ArticleWhen you think of UPS, what comes to mind? Most likely, you conjure up images of brown delivery vans, but this $30 billion company is much more than a... -
Small Wins Go a Long Way in Improving U.S. Rail Transportation
Global Business Digital ArticleIncremental innovations can be springboards for progress. -
Outsourcing Isn't a Problem for Silicon Valley But Is for Detroit
Global Business Digital ArticleOutsourcing manufacturing and product design to Asia has had an undeniably negative impact on the number of manufacturing jobs in the United States. But... -
How Boeing Should Have Responded to the 737 Max Safety Crisis
Crisis management Digital ArticleThe company missed a crucial leadership task. -
Reinvention with Respect: An Interview with Jim Kelly of UPS
Leadership & Managing People Magazine ArticleWhen you think of UPS, what comes to mind? Most likely, you conjure up images of brown delivery vans, but this $30 billion company is much more than a...
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Marlene's Marvelous Adventure: JetBlue Airways
Leadership & Managing People Case Study5.00View Details This case presents a firsthand account of a flying experience on JetBlue Airways in June 2004. The narrative reports on the cross-country flying experience... -
Privatization of Li & Fung: Rationales and Implications
Finance & Accounting Case Study8.95View Details This case explores the corporate finance issues arising from the privatization of Li & Fung Limited (Li & Fung, prior stock code: 494.HK) in May 2020.... -
Airbus vs. Boeing (J): New Plane Developments (2016)
Strategy & Execution Case Study5.00View Details This case describes Airbus and Boeing developments in 2016, including Airbus's delivery of the first A320neo and Boeing's work on the 737 MAX and 777X... -
Poland's A2 Motorway
Finance & Accounting Case Study6.95View Details Autostrada Wielkopolska S.A. (AWSA) is a consortium of 18 firms that won a concession to build and operate Poland's first private toll road. In June 2000,... -
Compagnie Lyonnaise de Transport (A)
Organizational Development Case Study8.95View Details Describes the issues surrounding the funding of a centralized research service that supports two related divisions. The company has a very decentralized... -
Dear Herb
Leadership & Managing People Case Study5.00View Details This case consists of a letter to Herb Kelleher, chairman of Southwest Airlines requesting his comments on a pair of first-hand experiences on Southwest... -
Airbus vs. Boeing (K): New Partnerships (2018)
Strategy & Execution Case Study5.00View Details This case describes Airbus's partnership with the Montreal-based aircraft manufacturer Bombardier beginning in 2017. The two companies partnered on the... -
CCS Logistics: Culture Change Driving Accountability and Responsibility
Management Case Study8.95View Details The case features Ina Botha, executive director for South Africa-based Commercial Cold Storage and Logistics (CCS Logistics), critically reflecting on... -
Elon Musk at Tesla
Management Case Study8.95View Details This case gives an overview of Elon Musk's career arc through the lens of the 2003 founding of Tesla and its growth through 2022. Background information... -
Frontier Airlines, Inc. (B)
Technology & Operations Case Study5.00View Details Describes events at Frontier from the time of the (A) case to the end of 1985. A brief description of regulations regarding the use of computerized reservations... -
Porter Airlines: We Want to Fly You Further
Leadership & Managing People Case Study8.95View Details In 2013, the chief executive officer of Porter Airlines, a Toronto-based regional airline, announced an expansion project to expand the airline's destinations.... -
Uber and its Driver-Partners: Labor Challenges in the On-Demand Transportation Networking Sector
Organizational Development Case Study8.95View Details This case explores the nature of the relationship between Uber Technologies, Inc., and its driver-partners. Uber touted itself as a technology company... -
BMP POLICY MEETING - Confidential Instructions for J. Banks, Financial Analyst
Strategy & Execution Case Study5.00View Details Five-party, four-issue internal negotiation among employees of a major engine manufacturer to agree on procurement guidelines in preparation for external... -
GOL Linhas Aéreas Inteligentes: Developing a Brazilian Airline Model
Strategy & Execution Case Study8.95View Details The case describes the creation and evolution of Brazil's first low-cost airline - GOL. From the outset GOL was driven by innovation and within a few... -
Reimagining Hindustan Unilever (A)
Management Case Study15.05View Details In the fall of 2019, the CEO and MD of Hindustan Unilever (HUL), India's largest fast-moving consumer goods (FMCG) firm, is wondering what to do about... -
Strategic Planning at United Parcel Service
Strategy & Execution Case Study8.95View Details In March 2005, CEO Michael Eskew has asked the Corporate Strategy Group to recommend changes to the strategic process to ensure it allows United Parcel... -
RIDLR: Leveraging Data Analytics for Mass Transit
Sales & Marketing Case Study8.95View Details The chief executive officer of Ridlr, a mobile application (app), faced a new challenge in 2019. Ridlr was a subsidiary of ANI Technologies Pvt. Ltd.,... -
Frito-Lay, Inc.: The Backhaul Decision
Technology & Operations Case Study6.95View Details Prior to the Motor Carrier Act of 1980, companies with private trucking fleets were generally prohibited from selling transportation services to other... -
Compagnie Lyonnaise de Transport (B)
Organizational Development Case Study5.00View Details Supplements the (A) case. A rewritten version of an earlier supplement. -
Transport Corporation of India (B): Choosing the Right Candidate
Finance & Accounting Case Study5.00View Details Supplement to case 113131. Transport Corporation of India was a logistics company that provided multi-modal transport solutions to its customers. Set...
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Henry Ford, Innovation, and That "Faster Horse" Quote
Innovation & Leadership Digital Article"If I had asked people what they wanted, they would have said faster horses." We've all been in conversations on the topics of creativity and innovation... -
Marlene's Marvelous Adventure: JetBlue Airways
Leadership & Managing People Case Study5.00View Details This case presents a firsthand account of a flying experience on JetBlue Airways in June 2004. The narrative reports on the cross-country flying experience... -
Privatization of Li & Fung: Rationales and Implications
Finance & Accounting Case Study8.95View Details This case explores the corporate finance issues arising from the privatization of Li & Fung Limited (Li & Fung, prior stock code: 494.HK) in May 2020.... -
Hiring for Smarts
Leadership & Managing People Magazine ArticleYes, it's nice when a leader is charismatic and confident. And a great resume can tell you a lot about a person's knowledge and experience. But such assets... -
Integrating Lifecycle Asset Management in the Public Sector
Leadership & Managing People Digital ArticleLifecycle management of assets is essential for cost-effective maintenance and long-term economic viability. Properly maintained infrastructure provides... -
Airbus vs. Boeing (J): New Plane Developments (2016)
Strategy & Execution Case Study5.00View Details This case describes Airbus and Boeing developments in 2016, including Airbus's delivery of the first A320neo and Boeing's work on the 737 MAX and 777X... -
Learning from Toyota’s Stumble
Operations and supply chain management Digital ArticleLong the quality and efficiency standard-setter, Toyota now has an ostrich-sized egg on its face — a problem with sticking accelerator pedals that led to global product recalls and a suspension of production and sales. There are important lessons to be learned from Toyota’s stumble: Competitive success is fluid. It depends on continuously discovering better […] -
Poland's A2 Motorway
Finance & Accounting Case Study6.95View Details Autostrada Wielkopolska S.A. (AWSA) is a consortium of 18 firms that won a concession to build and operate Poland's first private toll road. In June 2000,... -
Compagnie Lyonnaise de Transport (A)
Organizational Development Case Study8.95View Details Describes the issues surrounding the funding of a centralized research service that supports two related divisions. The company has a very decentralized... -
Dear Herb
Leadership & Managing People Case Study5.00View Details This case consists of a letter to Herb Kelleher, chairman of Southwest Airlines requesting his comments on a pair of first-hand experiences on Southwest...