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Consulting Is More Than Giving Advice
Management Magazine ArticleBy building on a hierarchy of goals, consultants and managers can work toward mutual interests. -
Data Scientist: The Sexiest Job of the 21st Century
Analytics and data science Magazine ArticleMeet the people who can coax treasure out of messy, unstructured data. -
The Hard Side of Change Management
Leadership & Managing People Magazine ArticleEveryone agrees that managing change is tough, but few can agree on how to do it. Most experts are obsessed with "soft" issues, such as culture and motivation,... -
What Professional Service Firms Must Do to Thrive
Organizational Development Magazine ArticleDuring economic slowdowns, consulting, law, and accounting firms often start offering services and taking on clients they really shouldn't, just to keep... -
Getting 360-Degree Feedback Right
Motivating people Magazine Article360-degree feedback is all the rage in companies big and small. But it is frequently bureaucratic, politically charged, and agonizing. The good news is that by understanding four paradoxes inherent to peer appraisal, managers can take some of the pain out of the process—and get better results in. -
Who Has the D?: How Clear Decision Roles Enhance Organizational Performance
Decision making and problem solving Magazine ArticleYour organization can become more decisive—and can implement strategy more quickly—if you know where the bottlenecks are and who’s empowered to break through them. -
How to Find the Time to Connect with Colleagues When You're Very, Very Busy
Leadership & Managing People Digital ArticleStrategies for overscheduled, under-connected employees. -
DNA: Handle with Care
Government policy and regulation Magazine ArticleThe genetics boom is upon us, promising everything from cures for inherited diseases to smarter children. But companies must tread carefully as the ethical debate plays out. -
Transforming Life, Transforming Business: The Life-Science Revolution
Government policy and regulation Magazine ArticleAdvances in genetic research are setting off an industrial convergence that will have profound implications for the global economy. Farmers, computer companies, drugmakers, chemical processors, and health care providers will all be drawn into the new life-science industry. To make the transition successfully, they’ll have to change the way they think about their businesses… -
The End of Expertise
Technology and analytics Digital ArticleHow to build trust in a new era. -
Rate Yourself as a Client
Managing people Magazine ArticleIt is over fifteen years now since I met my first really dumb multimillionaire, and it made quite an impression on me. Up till then I had thought that you needed brains to make money: I was used to being asked “If you’re so clever, why aren’t you rich?” but this was the first time […] -
A Brief History of Decision Making
Analytics and data science Magazine ArticleHumans have perpetually sought new tools and insights to help them make decisions. From entrails to artificial intelligence, what a long, strange trip it’s been. -
CEO Who Couldn't Keep His Foot out of His Mouth (Commentary for HBR Case Study)
Leadership & Managing People Magazine ArticleIn the four years since Rob Miranda became CEO of Growing Places, a provider of on-site child care for companies in the Midwestern United States, he has... -
Research: Are Clients Loyal to Your Firm, or the People in It?
Talent management ResearchPredicting what happens when employees leave. -
Consultants Should All Get Real Jobs
Career planning Digital ArticleHow can you advise others on things you haven’t done in years? -
The CEO of New Mountain Capital on Using PE Management to Ignite Growth
Strategy & Execution Magazine ArticleTwelve years ago, in 2010, the private equity firm New Mountain Capital acquired a little-known Wisconsin software company, RedPrairie, for $565 million.... -
Sustainable Growth, the DuPont Way
Managing people Magazine ArticleShrinking your environmental footprint is more than just the right thing to do, says the CEO of DuPont. It also generates tremendous business value. -
Create Colleagues, Not Competitors
Business models Magazine ArticleIf managers want their employees to share information, why do they encourage them to hoard it by rewarding competition among them? My colleagues Erik Brynjolfsson at MIT and Nat Bulkley at the University of Michigan and I have been studying knowledge sharing and productivity in the executive recruiting industry. We asked 71 employees, from partners […] -
Building on a Hardware Store Education
Customer experience Magazine ArticleAuditors are like building inspectors: We check out a business’s structure and systems and attest to their integrity so that investors can put their money in with confidence. But having grown up working in my dad’s business, a hardware store in Cleveland, I’ve always liked another side of this trade: helping people actually build things. […] -
Inner Life of Executive Kids: A Conversation with Child Psychiatrist Robert Coles
Organizational Development Magazine ArticleIn the last 20 years, business has become the dominant institution in American society, in many respects usurping the role once played by religion. As...
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Delwarca Software Remote Support Unit
Technology & Operations Case Study8.95View Details Delwarca Software provides business software to large corporate clients around the world. The firm serves customers who prefer to assemble corporate solutions... -
Moksha Data: Delivering Insights for Public Services
Strategy & Execution Case Study8.95View Details Moksha Data, a boutique data consulting firm specializing in public sector work, started in January 2017 with a handshake between friends and a shared... -
Funding Philanthropy: Creating a Service NGO for Mothers
Innovation & Entrepreneurship Case Study8.95View Details This case is about an affluent and educated woman who decided to start her own organization to support young mothers. Shortly after the birth of her first... -
Trend Micro (A)
Leadership & Managing People Case Study8.95View Details The founder and CEO of Trend Micro is seeking to develop an effective decision-making process for the company's multicultural executive team as part of... -
Leading Global Innovation at EY - Jeff Wong
Management Case Study8.95View Details At EY, Jeff Wong served as chief innovation officer beginning in 2015. In this role, he was responsible for driving innovation and inoculating EY against... -
Haiqixing: Achieving Rapid Development through Strategic Transformation
Management Case Study8.95View Details Founded in 2014 in Guangdong, China, Guangdong Haiqixing Marine Technology Co. Ltd. (Haiqixing) was a total solution service provider for marine big data... -
Mixing Business and Friendship: A Complicated Employee Decision
Leadership & Managing People Case Study8.95View Details This case describes a complicated employee decision experienced by entrepreneur, Sana Remekie, in mid-2019 after she opted to mix business and friendship.... -
Marketing at Wachtell, Lipton, Rosen & Katz
Sales & Marketing Case Study8.95View Details Describes the history and unique operating principles of the most successful corporate law firm in the country. Closes with a lengthy quotation by Martin... -
Playing With Fire at Sittercity (B)
Innovation & Entrepreneurship Case Study5.00View Details To help her finance her aggressive expansion plans, Genevieve Thiers plans to raise venture capital for the first time. She has spent the last six long... -
EY China (B): An Emerging Giant
Strategy & Execution Case Study5.00View Details The case outlines how regional managing partner (RMP) Albert Ng steered Ernst & Young (EY) China through a period of significant growth from 2009, when... -
Pinkerton (A)
Finance & Accounting Case Study8.95View Details A California based security guard firm considers the acquisition of another security guard company. The value of the target firm and the financing of... -
Signature Security: Providing Alarm Systems for the Countries Down Under
Innovation & Entrepreneurship Case Study8.95View Details Signature Security, an entrepreneurial company, was created to roll up the electronic security industry in Australia and New Zealand. Signature was created... -
DailyFish: Reinventing Customer Service Management
Strategy & Execution Case Study8.95View Details DailyFish was an emerging e-commerce enterprise that was started in 2016 by Baby Marine Ventures, one of the largest exporters of frozen seafood from... -
Sensormatic Electronics Corp.
Technology & Operations Case Study6.95View Details Describes the decision faced by a rapidly growing firm in the merchandise security systems business on whether it should integrate backward into the injection... -
BAT Case: Putting Tech Support on the Fast Track
Technology & Operations Case Study8.95View Details Bruce-Alfred Technologies (BAT) has built a successful business selling packaged software. Its marketing has long promised free technical support to all... -
Nnergix: The Path to Sustainable Growth
Innovation & Entrepreneurship Case Study8.95View Details In December 2019, the founder and chief executive officer of Nnergix, a struggling Barcelona-based renewable energy analytics provider, came home from... -
EY China (A): Strengthening Presence in a Critical Market
Strategy & Execution Case Study8.95View Details Soon after being named regional managing partner for Ernst & Young (EY) China in September 2009, Albert Ng reflects on the enormity of challenges facing... -
AlarmForce: The Launch of AlarmFog
Strategy & Execution Case Study8.95View Details AlarmForce Industries Inc. is a developer and sales provider of home security systems with offices throughout Canada. Since the company's inception, it... -
Operations Management Challenges at Heathrow Airport (Part B)
Management Case Study5.00View Details Airports are complex environments, with decision-making processes divided among numerous authorities, and many stakeholders pursuing their own interests.... -
Pinkerton (B)
Finance & Accounting Case Study5.00View Details The CEO of Pinkerton, a security guard service firm, is considering options to alter the company's current restrictive and expensive capital structure....
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Consulting Is More Than Giving Advice
Management Magazine ArticleBy building on a hierarchy of goals, consultants and managers can work toward mutual interests. -
Data Scientist: The Sexiest Job of the 21st Century
Analytics and data science Magazine ArticleMeet the people who can coax treasure out of messy, unstructured data. -
The Hard Side of Change Management
Leadership & Managing People Magazine ArticleEveryone agrees that managing change is tough, but few can agree on how to do it. Most experts are obsessed with "soft" issues, such as culture and motivation,... -
What Professional Service Firms Must Do to Thrive
Organizational Development Magazine ArticleDuring economic slowdowns, consulting, law, and accounting firms often start offering services and taking on clients they really shouldn't, just to keep... -
Getting 360-Degree Feedback Right
Motivating people Magazine Article360-degree feedback is all the rage in companies big and small. But it is frequently bureaucratic, politically charged, and agonizing. The good news is that by understanding four paradoxes inherent to peer appraisal, managers can take some of the pain out of the process—and get better results in. -
Who Has the D?: How Clear Decision Roles Enhance Organizational Performance
Decision making and problem solving Magazine ArticleYour organization can become more decisive—and can implement strategy more quickly—if you know where the bottlenecks are and who’s empowered to break through them. -
How to Find the Time to Connect with Colleagues When You're Very, Very Busy
Leadership & Managing People Digital ArticleStrategies for overscheduled, under-connected employees. -
Delwarca Software Remote Support Unit
Technology & Operations Case Study8.95View Details Delwarca Software provides business software to large corporate clients around the world. The firm serves customers who prefer to assemble corporate solutions... -
Moksha Data: Delivering Insights for Public Services
Strategy & Execution Case Study8.95View Details Moksha Data, a boutique data consulting firm specializing in public sector work, started in January 2017 with a handshake between friends and a shared... -
DNA: Handle with Care
Government policy and regulation Magazine ArticleThe genetics boom is upon us, promising everything from cures for inherited diseases to smarter children. But companies must tread carefully as the ethical debate plays out.