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Generative AI Will Change Your Business. Here's How to Adapt.
Technology & Operations Digital ArticleThe race is on to see which brands can deliver. -
Putting the Balanced Scorecard to Work
Finance & Accounting Magazine ArticleIn an earlier, groundbreaking article, Balanced Scorecard -- Measures That Drive Performance, the authors proposed a new measurement system that provided... -
Appraisal of What Performance?
Organizational Development Magazine ArticlePresent performance appraisal techniques evaluate behavior by making subjective and impressionistic judgments rather than quantitative judgments and providing... -
Office of Strategy Management
Strategy & Execution Magazine ArticleThere is a disconnect in most companies between strategy formulation and strategy execution. On average, 95% of a company's employees are unaware of,... -
Social-Impact Efforts That Create Real Value
Sustainable business practices SpotlightThey must be woven into your strategy and differentiate your company. -
Generative AI Will Enhance - Not Erase - Customer Service Jobs
Technology & Operations Digital ArticleCompanies should start looking now for creative ways to tap the power of human-machine collaboration. -
Contribution Margin: What It Is, How to Calculate It, and Why You Need It
Accounting Digital ArticleDo you know what your most profitable product is? -
Reinventing Performance Management
Employee performance management Magazine ArticleHow one company is rethinking peer feedback and the annual review, and trying to design a system to fuel improvement -
Ending the War Between Sales and Marketing
Sales & Marketing Magazine ArticleSales departments tend to believe that marketers are out of touch with what's really going on in the marketplace. Marketing people, in turn, believe the... -
Building a Learning Organization
Organizational Development HBR BestsellerContinuous improvement programs are proliferating as corporations seek to better themselves and gain an edge. Unfortunately, however, failed programs... -
Overselling Sustainability Reporting
Sustainable business practices Magazine ArticleWe’re confusing output with impact. -
No-Nonsense Guide to Measuring Productivity
Operations strategy Magazine ArticleA few years ago, a major manufacturing-based conglomerate asked a gifted mathematician to join its corporate staff. One of his first assignments was to design a system that senior managers could use to evaluate the operating efficiency of the company’s various divisions. He devoted many months to the assignment and also tapped the knowledge of […] -
AI Isn't Ready to Make Unsupervised Decisions
Leadership & Managing People Digital ArticleToday's algorithms still largely lack empathy, ethics, and the ability to see the bigger picture. -
The True Measures of Success
Performance indicators Magazine ArticleMost companies use the wrong performance metrics. Don’t be one of them. -
Who Needs Budgets?
Finance & Accounting Magazine ArticleBudgeting, as most corporations practice it, should be abolished. Most other building blocks are in place, but companies continue to restrict themselves... -
How to Give Meaningful Feedback
Differentiate luck from skill when measuring performance. -
The Performance Frontier: Innovating for a Sustainable Strategy
Technology & Operations Magazine ArticleToo often, companies launch sustainability programs with the hope that they'll be financially rewarded for doing good, even when those programs aren't... -
Reinventing the Leader Selection Process
Organizational Development Magazine ArticleThe U.S. Army has long struggled with toxic and inept leaders, and no wonder: It has historically chosen battalion commanders, a linchpin position, on... -
Don't Let Metrics Undermine Your Business
Organizational Development Magazine ArticleEvery day, at almost every company, strategy is being hijacked by numbers. Because strategy is abstract, employees often mentally replace it with the... -
How to Talk to Your CFO About Sustainability
Organizational Development Magazine ArticleBy now most companies have committed to sustainability efforts--and yet many CFOs still see those efforts as a cost rather than a source of value. That...
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Compagnie du Froid, S.A.
Finance & Accounting Case Study8.95View Details The owner of an ice cream company must evaluate the performance of three regional businesses. To do the analysis, students must flex the budget by seasonal... -
Texas Eastman Co.
Finance & Accounting Case Study8.95View Details The company as part of a commitment to Total Quality Management has installed a computer system that accumulates 30,000 observations on its processes... -
Dovernet
Finance & Accounting Case Study8.95View Details This case illustrates the implications of using stringent performance measurement systems to create performance pressure, motivate employee achievement,... -
AnswerDash (Abridged)
Sales & Marketing Case Study8.95View Details It is 2014 and AnswerDash, a startup backed by venture capital, has not seen the widespread adoption of their online self-service customer support solution... -
Verizon Communications, Inc.: Implementing a Human Resources Balanced Scorecard
Finance & Accounting Case Study8.95View Details In early 2000, Verizon Communications implemented a Human Resources Balanced Scorecard to evaluate the effectiveness of and payoffs from human resource... -
Incentives Within Organizations
Organizational Development Case Study8.95View Details Serves as a brief introduction to incentive design and implementation. The analysis first locates incentive strategy within the larger structure of organizations... -
Western Chemical Corp.: Divisional Performance Measurement (A)
Finance & Accounting Case Study8.95View Details The president and controller of Western Chemical Corp. are discussing the best way to measure and report performance of foreign subsidiaries. One subsidiary... -
Fit to Compete: Why Honest Conversations About Your Company's Capabilities Are the Key to a Winning Strategy
Is Silence Killing Your Strategy? In his thirty years of working in corporations, Harvard Business School professor Michael Beer has witnessed firsthand... -
MarketBusters: 40 Strategic Moves That Drive Exceptional Business Growth
Strategy & Execution Book38.00View Details If all firms face similar obstacles to profitable growth, how do some companies successfully burst through these barriers, leaving their competitors in... -
Hamilton Financial Investments: A Franchise Built on Trust
Finance & Accounting Case Study8.95View Details Provides a vehicle for students to evaluate risk management in the fast-paced mutual funds industry. A new risk manager has been hired to install new... -
Financial Intelligence for HR Professionals: What You Really Need to Know About the Numbers
Finance & Accounting Book32.00View Details As an HR manager, you're expected to use financial data to make decisions, allocate resources, and budget expenses. But if you're like many human resource... -
Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (A)
Technology & Operations Case Study8.95View Details AT&T's Universal Card Services (UCS) has been extremely successful during its short lifetime. Dedicated to improving service quality and customer satisfaction,... -
Managing with Analytics at Procter & Gamble
Technology & Operations Case Study8.95View Details Senior management at P&G has put a strong emphasis on using data to make "better, smarter, real-time business decisions." The Global Business Services... -
The Balanced Scorecard: Translating Strategy into Action
Finance & Accounting BookThe Balanced Scorecard translates a company's vision and strategy into a coherent set of performance measures. The four perspectives of the scorecard--financial... -
Operations Management Reading: Managing Quality
15.90View Details The long-term success of an organization depends on the methods used to deliberately shape a firm's approach to maintaining quality standards. While a... -
Worldwide Equipment (China) Ltd.: A Sales Performance Dilemma
Sales & Marketing Case Study8.95View Details Worldwide Equipment Ltd. is one of the world's largest manufacturers of heating, ventilating, and air-conditioning equipment. The Beijing regional sales... -
Strategy Execution Module 1: Managing Organizational Tensions
Strategy & Execution Case Study8.95View Details This module reading lays the foundation for executing strategy using performance measurement and control systems. Properly applied, these systems can... -
Busbud: Building a Data Company
Finance & Accounting Case Study8.95View Details This case was written for the EC course "Managing with Data Science." The course provides MBA students with no programming experience an introduction... -
Time Smart: Tools for Reclaiming Your Time and Living a Happier Life
There's an 80 percent chance you're poor. Time poor, that is. Four out of five adults report feeling that they have too much to do and not enough time... -
Strategic Outsourcing at Bharti Airtel Ltd.
Strategy & Execution Case Study1.00View Details Faced with exponential growth and a competitive telecom environment, Bharti looks for ways to better manage its capital expenditures for telecommunications...
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Generative AI Will Change Your Business. Here's How to Adapt.
Technology & Operations Digital ArticleThe race is on to see which brands can deliver. -
Putting the Balanced Scorecard to Work
Finance & Accounting Magazine ArticleIn an earlier, groundbreaking article, Balanced Scorecard -- Measures That Drive Performance, the authors proposed a new measurement system that provided... -
Appraisal of What Performance?
Organizational Development Magazine ArticlePresent performance appraisal techniques evaluate behavior by making subjective and impressionistic judgments rather than quantitative judgments and providing... -
Office of Strategy Management
Strategy & Execution Magazine ArticleThere is a disconnect in most companies between strategy formulation and strategy execution. On average, 95% of a company's employees are unaware of,... -
Social-Impact Efforts That Create Real Value
Sustainable business practices SpotlightThey must be woven into your strategy and differentiate your company. -
Generative AI Will Enhance - Not Erase - Customer Service Jobs
Technology & Operations Digital ArticleCompanies should start looking now for creative ways to tap the power of human-machine collaboration. -
Contribution Margin: What It Is, How to Calculate It, and Why You Need It
Accounting Digital ArticleDo you know what your most profitable product is? -
Reinventing Performance Management
Employee performance management Magazine ArticleHow one company is rethinking peer feedback and the annual review, and trying to design a system to fuel improvement -
Ending the War Between Sales and Marketing
Sales & Marketing Magazine ArticleSales departments tend to believe that marketers are out of touch with what's really going on in the marketplace. Marketing people, in turn, believe the... -
Building a Learning Organization
Organizational Development HBR BestsellerContinuous improvement programs are proliferating as corporations seek to better themselves and gain an edge. Unfortunately, however, failed programs...