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Make the Most of Your One-on-One Meetings
Managing yourself Magazine ArticleThey can be a highly effective leadership tool. -
How to Become a Better Listener
Communication Digital ArticleSharpen these seven skills. -
How to Deal with Resistance to Change (HBR Classic)
Organizational Development Magazine ArticleTwo studies investigating resistance to change reveal that the social aspects of change, rather than the technological aspects, cause the most strident... -
How to Run a Meeting
Organizational Development Magazine ArticleSuccessful meetings begin by identifying their objectives as information-digestive, constructive-originative, or legislative. A chairperson should draw... -
Power of Talk: Who Gets Heard and Why
Leadership & Managing People Magazine ArticleMost managerial work happens through talk--discussions, meetings, presentations, negotiations. And it is through talk that managers evaluate others and... -
Change Is Hard. Here’s How to Make It Less Painful.
Change management Digital ArticleFour strategies to help you shift your mindset. -
Reducing Information Overload in Your Organization
Communication Digital ArticleDon't let overcommunication tank productivity. -
Corporate Writing Doesn't Have to Sound Like It's Written by Committee
Communication Digital ArticleClarify your feedback process. -
Matrix Management: Not a Structure, a Frame of Mind
Organizational Development Magazine ArticleIn many companies, strategic thinking has outdistanced organizational capability. Often these companies make the mistake of adopting elaborate organizational... -
4 Ways to Communicate with More Empathy
Communication Digital ArticleNot everyone is naturally empathic, but it's a critical leadership skill. -
Betting on the Future: The Virtues of Contingent Contracts
Communication Magazine ArticleIt happens all the time. Two parties with common interests fail to reach an agreement--about a sale, a merger, a technology transfer--because they have... -
How to Become an Authentic Speaker
Leadership & Managing People Magazine ArticleLike the best-laid schemes of mice and men, the best-rehearsed speeches go oft astray. No amount of preparation can counter an audience's perception that... -
Using the Balanced Scorecard as a Strategic Management System
Finance & Accounting HBR BestsellerThe balanced scorecard revolutionized conventional thinking about performance metrics. When Robert Kaplan and David Norton first introduced the concept... -
Making the Case for the Resources Your Team Needs
Negotiating skills Digital ArticleSix strategies to help you persuade leadership to give your team more tools, personnel, or funds. -
Learning the Tricks of the Trade
Communication Magazine ArticleEach profession has its own vocabulary. Knowing how to talk the talk is critical--in some fields more than others. -
Beauty of Buzzwords
Organizational Development Magazine ArticleTQM, thought leadership, dot-com, dot-bomb, golden parachute: the litany of business jargon could go on for pages. HBR talks with Marjorie Garber about... -
How to Create Company Values That Actually Resonate
Mission statements Digital ArticleFive tips to help you avoid cliches and write something memorable. -
Three Principles to Win Executive Approval
Communication VideoYou need more than a great idea if you want to make an impact in your organization. -
Tips for Cold-Emailing Intimidatingly Powerful People
Communication Digital ArticleBe politely persistent. -
Four Steps to Building a Strategic Communications Capability
Communication Digital ArticleDo you have the confidence that every message and experience that customers have with your organization rings true and leaves a positive impression? Developing...
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Rid Your Organization of Obstacles That Infuriate Everyone
Business management Magazine ArticleHow every company can fight the “addition sickness” that complicates work -
The New Rules of Executive Presence
Managing yourself Magazine ArticleHow leaders need to think and act now -
When Your Go-To Problem-Solving Approach Fails
Organizational decision making Digital ArticleEight steps to help you assess what’s not working — and why. -
Storytelling That Drives Bold Change
Change management Magazine ArticleHow to craft a narrative that matters -
How to Create Company Values That Actually Resonate
Mission statements Digital ArticleFive tips to help you avoid cliches and write something memorable. -
10 Ways to Prove You’re a Strategic Thinker
Management communication Digital ArticleIt’s not enough to have good ideas. You also have to communicate them effectively. -
How Project Managers Can Better Navigate Setbacks
Project management Digital ArticleStart by understanding how our brains process the experience. -
Managing a Project? Formalize Your Follow-Up Process.
Project management Digital ArticleConsistent follow-up is what makes projects run as smoothly, efficiently, and effectively as possible. -
How to Speak Confidently to Your Team During Chaotic Times
Leadership and managing people Digital ArticleWhat to say when you don’t have all the information. -
Making the Case for the Resources Your Team Needs
Negotiating skills Digital ArticleSix strategies to help you persuade leadership to give your team more tools, personnel, or funds. -
7 Ways to Make Employees Feel Respected, According to Research
Leading teams Digital ArticleBased on data collected from more than 4,500 employees. -
Reducing Information Overload in Your Organization
Internal communication Digital ArticleDon’t let overcommunication tank productivity. -
How to Communicate a Tough Decision to Your Team
Management communication Digital ArticleSix strategies to help you deliver bad news compassionately. -
Ask This Question at Your Next Meeting
Meeting management Digital ArticleThe answers to “What are you stuck on?” can unlock a host of benefits, from reduced procrastination to greater trust. -
How to Talk with Your Team About the Elephant in the Room
Difficult conversations Digital ArticleA five-step process to discuss problems that feel too threatening, too uncomfortable, or too hidden to bring to the surface. -
Managing Your Team’s Emotional Dynamic
Leading teams Digital ArticleHow leaders can apply the science of emotional regulation to help their teams stay on track. -
Make the Most of Your One-on-One Meetings
Managing yourself Magazine ArticleThey can be a highly effective leadership tool. -
How to Encourage Your Team to Give You Honest Feedback
Management communication Digital ArticleFive reasons people might be hesitant — and how to address their concerns. -
How Confidence Is Weaponized Against Women
Gender Digital ArticleIt’s a problem when women are perceived as too confident. Or not confident enough. -
4 Ways to Communicate with More Empathy
Management communication Digital ArticleNot everyone is naturally empathic, but it’s a critical leadership skill.
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Empowering Language
Leadership & Managing People Case Study8.95View Details This note describes ways in which managers can learn to empower their employees through the way they communicate with them. The note is intended as a... -
BAE Automated Systems (A): Denver International Airport Baggage-Handling System
Technology & Operations Case Study8.95View Details Describes the events surrounding the construction of the BAE baggage-handling system at the Denver International Airport. It looks specifically at project... -
Thu Trang
Leadership & Managing People Case Study8.95View Details This case illustrates managerial dilemmas that might arise when a company's offices are located in different countries, with different cultural and social... -
InterSoft of Argentina (B)
Leadership & Managing People Case Study5.00View Details Focuses on InterSoft of Argentina, a growing software company in Argentina. In 1993, InterSoft acquires a Russian software company and Emilo Lopez, the... -
InterSoft of Argentina (A)
Leadership & Managing People Case Study8.95View Details Focuses on InterSoft of Argentina, a growing software company in Argentina. In 1993, InterSoft acquires a Russian software company and Emilo Lopez, the... -
Executing Change: Three Generic Strategies
Leadership & Managing People Case Study8.95View Details ... -
Narrative Presentation: Telling the Company Story
Communication Case Study8.95View Details The Narrative Presentation Assignment offers students an opportunity to gain firsthand experience with an essential managerial communication skill: storytelling.... -
McDonald's and the Environment (B)
Sales & Marketing Case Study5.00View Details McDonald's announces its decision to change from polystyrene "clamshells" for its sandwich packaging to a new paper wrap. -
Wikis at Dresdner Kleinwort Wasserstein: (B)
Technology & Operations Case Study5.00View Details An abstract is not available for this product. -
The Confederation of Indian Industry (CII)-ITC Centre of Excellence for Sustainable Development (CESD)
Management Case Study5.00View Details Supplement to cases IMB951 and IMB953. Transcript from the interview of IIMB Case Writer Ms. Jacqueline Gomes in conversation with Ms. Seema Arora, Deputy... -
Domino's Pizza
Strategy & Execution Case Study8.95View Details The vice-president of communications for Domino's Pizza International (Domino's), faced a significant threat to his company's reputation involving negative... -
Global Talent Management at Novartis
Global Business Case Study8.95View Details This case tackles the topic of global talent management. It can be used to analyze the performance measurement, incentive, and talent development system... -
A Sense of Urgency
30.00View Details Most organizational change initiatives fail spectacularly (at worst) or deliver lukewarm results (at best). In his international bestseller "Leading Change,"... -
General Electric: Compliance Systems
Finance & Accounting Case Study8.95View Details After General Electric (GE) is indicted in 1985 for defrauding the Department of Defense, Chairman John F. Welch takes dramatic steps to prevent a recurrence.... -
Whole Foods Acquires Wild Oats (A)
Finance & Accounting Case Study8.95View Details Examines the implications of Whole Foods' CEO's anonymous message board postings including its potential impact on the company's proposed merger with... -
InterSoft of Argentina (C)
Leadership & Managing People Case Study5.00View Details Supplements the (A) and (B) cases. Designed to be handed out at the end of class. -
Jensen Shoes: Lyndon Brooks' Story
Leadership & Managing People Case Study8.95View Details Jane Kravitz (Caucasian female), strategic product manager, and Lyndon Brooks (African American male), a member of her staff at Jensen Shoes, a successful... -
The Garden Depot
Leadership & Managing People Case Study8.95View Details The office manager at the Garden Depot was growing increasingly concerned with the inability of the landscaping manager to handle his workload and subordinates.... -
Chrysler: Iacocca's Legacy
Leadership & Managing People Case Study8.95View Details Describes the changes fashioned by Iacocca during his tenure as CEO of the Chrysler Corp. Pays particular attention to the rhetoric he employed in mobilizing... -
Danville Airlines
Organizational Development Case Study8.95View Details Presents the dilemma faced by Danville Airlines' management when one of its best pilots is found to have the inherited gene for Huntington's Disease....
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Make the Most of Your One-on-One Meetings
Managing yourself Magazine ArticleThey can be a highly effective leadership tool. -
How to Become a Better Listener
Communication Digital ArticleSharpen these seven skills. -
How to Deal with Resistance to Change (HBR Classic)
Organizational Development Magazine ArticleTwo studies investigating resistance to change reveal that the social aspects of change, rather than the technological aspects, cause the most strident... -
How to Run a Meeting
Organizational Development Magazine ArticleSuccessful meetings begin by identifying their objectives as information-digestive, constructive-originative, or legislative. A chairperson should draw... -
Power of Talk: Who Gets Heard and Why
Leadership & Managing People Magazine ArticleMost managerial work happens through talk--discussions, meetings, presentations, negotiations. And it is through talk that managers evaluate others and... -
Change Is Hard. Here’s How to Make It Less Painful.
Change management Digital ArticleFour strategies to help you shift your mindset. -
Reducing Information Overload in Your Organization
Communication Digital ArticleDon't let overcommunication tank productivity. -
How to Be in Two Places at Once
Technology & Operations Other Article4.50View Details As costs decline and use of the Internet grows, videoconferencing is becoming a widely used tool in business communication. Videoconferencing allows people... -
The HBR Guide to Better Business Writing: 21. Performance Appraisals
Leadership & Managing People Book Chapter8.95View Details The HBR Guide to Better Business Writing is a 21-chapter book written by Bryan A. Garner and published in 2013 by the HBR Press. The author presents strategies... -
Empowering Language
Leadership & Managing People Case Study8.95View Details This note describes ways in which managers can learn to empower their employees through the way they communicate with them. The note is intended as a...