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How to Answer an Unanswerable Question
Communication Digital ArticleYou can still give an honest response. -
We Need Trauma-Informed Workplaces
Communication Digital ArticleTrauma is not new, and it's not going away. It's time for organizations to learn how to respond to it. -
In New Jersey, Good Crisis Management Has Mitigated Sandy’s Impact
Crisis management Digital ArticlePresident Obama and Governor Christie have avoided several pitfalls that leaders usually make. -
Three Rules for Communicating During a Crisis
Follow three critical rules to communicate even better in an environment of uncertainty. -
Why Businesses Should Lower Prices During Natural Disasters
Sales & Marketing Digital ArticleIt helps your customers, which helps your brand. -
Is It Time to Exit Russia? (Commentary for HBR Case Study)
Global Business Magazine ArticleIn this fictional case, the CEO of a global pharmaceutical company based in Belgium with operations in Moscow is contemplating what to do in the wake... -
How to Be a Supportive Manager When Times Are Tough
Leadership & Managing People Digital ArticleIs anyone really focused on work right now? -
Samsung, Shame, and Corporate Atonement
Change management Digital ArticleUnderstanding outrage in different cultures. -
The Triumph of Spin over Substance
Business management Magazine ArticleStaying smart in a world of fake news and dubious data -
How to Prepare for a Crisis You Couldn’t Possibly Predict
Crisis management Digital ArticleResist the urge to leap into action. -
How to Talk to Your Team About Distressing News Events
Crisis communication Digital ArticleThree steps for managers to open up a dialogue. -
Finding the Right Words in a Crisis
Communication Digital ArticleThe wrong ones spark fear. The right ones facilitate clarity, calm, and action. -
"They Burned the House Down"
Leadership & Managing People Magazine ArticleIn 2014 Sony Pictures Entertainment was subjected to the most devastating hack in corporate history. Highly sensitive data--salary details, private e-mails... -
How to Talk to Your Team When the Future Is Uncertain
Crisis communication Digital ArticleYou can offer reassurance without giving false hope. -
How One Seattle Health System Is Managing the Covid-19 Crisis
Leadership & Managing People Digital ArticleLeaders can follow their playbook to build organizational resiliency. -
Working Through the Covid-19 Pandemic: A Reading List
Global Business Digital ArticleWe've made these essential articles free for all readers. -
Let the Response Fit the Scandal
Crisis management Magazine ArticleA step-by-step guide to tailoring your crisis response. -
The Organizational Apology
Business management Magazine ArticleA step-by-step guide -
What Aircraft Crews Know About Managing High-Pressure Situations
Leadership & Managing People Digital ArticleResearch on making decisions in times of crisis. -
Crisis Communication: Lessons from 9/11
Crisis communication Magazine ArticleWhen the worst happens, companies have to put their employees’ interests above all else.
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A Brand Under Attack: The Boycott of Stoli Vodka and the Power of Social Media
Leadership & Managing People Case Study8.95View Details On a bright July morning in 2013, the incoming President of the Stoli Group USA, John Esposito, was alarmed to learn that one of his company's most popular... -
Tehelka in Crisis
Strategy & Execution Case Study8.95View Details A managing editor is attempting to navigate a communications and leadership disaster after receiving an email from one of her colleagues at Tehelka Magazine... -
Uni-President: Crisis Management Strategy
Sales & Marketing Case Study8.95View Details On January 16, 2015, the director of the public affairs division of Uni-President Enterprises Corp. (Uni-President) reflected on growing safety concerns... -
Ichko: In the Eye of a Cyclone
Leadership & Managing People Case Study8.95View Details Mihir is the head of the Disaster Management Department for the fictional coastal state of Udan, in South India. He receives a weather bulletin from the... -
Innovative Automation: Coping with COVID-19
Organizational Development Case Study8.95View Details In early April 2020, COVID-19 began impacting trade, commerce, and industry globally. The founder and president of Innovative Automation Inc., a custom... -
Prion Disease Contamination: Should We Disclose? (B)
Global Business Case Study5.00View Details In the A case, Rose Matthews, vice president for patient advocacy at University Hospital, must decide how to handle a startling discovery about patient... -
iPremier (A): Denial of Service Attack (Graphic Novel Version)
Technology & Operations Case Study8.95View Details Describes an IT security crisis, and raises issues of risk management, preparation for crisis, management of crises, computer security, and public disclosure... -
Breaking Through: Communicating to Open Minds, Move Hearts, and Change the World
Communication BookPfizer's trailblazing communications leader, Sally Susman, reveals how we can break through the noise to get our message across and make positive change.... -
Mountain Equipment Co-op: Engaging Stakeholders on Social Media
Strategy & Execution Case Study8.95View Details In 2012, Mountain Equipment Co-op, a members-only Canadian consumers' co-operative that sold outdoor recreational gear and clothing, underwent a major... -
The Phoenix Project: Remediation of a Cybersecurity Crisis at the University of Virginia
Innovation & Entrepreneurship Case Study8.95View Details This case was designed to facilitate discussion of how a cyberattack was remediated by a major public university. Students are challenged to think through... -
Living with the Virus: Singapore's 2021 Endemic Strategy in the COVID-19 Pandemic
Strategy & Execution Case Study8.95View Details On September 24, 2021, the Singapore Multi-Ministry Task Force (MTF) that spearheaded the national COVID-19 pandemic response decided to act more decisively... -
GetYourGuide: Managing a Sudden Shock to Business Growth
Management Case Study8.95View Details In March 2020, the German online travel experience platform GetYourGuide faced an abrupt drop in revenues in the wake of the COVID-19 pandemic. Prior... -
A Study in Grey: Lisa LaFlamme's Dismissal from CTV News
Management Case Study8.95View Details Lisa LaFlamme was the trusted face of CTV National News. In 2022, she was at the height of her career. It was therefore a shock to her colleagues and... -
D&G's Marketing Missteps in China (C): The Epilogue
Sales & Marketing Case Study5.00View Details In November 2018, Dolce & Gabbana S.R.L. (D&G) faced a serious brand crisis following the release of three short videos on Instagram, Facebook, and Twitter... -
Nestlé (Dis)entangled! Braving the Maggi Noodle Crisis in India (B)
Sales & Marketing Case Study5.00View Details After a tumultuous five months, Nestle India was exonerated in the Maggi crisis just in time for Diwali. Although the mood was one of vindication, the... -
The Flawed Emergency Response to the 1992 Los Angeles Riots (B)
Leadership & Managing People Case Study5.00View Details Supplement case for KS1025. -
Masglo: A Media Scandal
Sales & Marketing Case Study8.95View Details This case explores how crisis management planning is a fundamental part of designing a communication plan. The case narrates a social media storm that... -
Leadership and Power Dynamics in Crisis Management (A): China
Leadership & Managing People Case Study8.95View Details The COVID-19 crisis has revealed a great deal how national leaders cope with rapid change and make decisions with far-reaching consequences at a time... -
Nestle India Limited: Maggi Noodles at War with the Regulators
Leadership & Managing People Case Study8.95View Details On May 21, 2015, food inspectors in the North Indian state of Uttar Pradesh tested Maggi instant noodles that had been manufactured by Nestlé India Limited.... -
General Motors and the Chevy Cobalt Ignition Switch Crisis
Leadership & Managing People Case Study8.95View Details It was Saturday, March 29, 2014, and Mary Barra, Chief Executive Officer (CEO) of General Motors (GM), was reading a letter of invitation from the families...
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How to Answer an Unanswerable Question
Communication Digital ArticleYou can still give an honest response. -
We Need Trauma-Informed Workplaces
Communication Digital ArticleTrauma is not new, and it's not going away. It's time for organizations to learn how to respond to it. -
In New Jersey, Good Crisis Management Has Mitigated Sandy’s Impact
Crisis management Digital ArticlePresident Obama and Governor Christie have avoided several pitfalls that leaders usually make. -
Three Rules for Communicating During a Crisis
Follow three critical rules to communicate even better in an environment of uncertainty. -
Why Businesses Should Lower Prices During Natural Disasters
Sales & Marketing Digital ArticleIt helps your customers, which helps your brand. -
Is It Time to Exit Russia? (Commentary for HBR Case Study)
Global Business Magazine ArticleIn this fictional case, the CEO of a global pharmaceutical company based in Belgium with operations in Moscow is contemplating what to do in the wake... -
DYOT: Do Your Own Thing - Risks of Engineering Virality - Teaching Note
Sales & Marketing Digital ArticleTeaching note for case LCA030 -
A Brand Under Attack: The Boycott of Stoli Vodka and the Power of Social Media
Leadership & Managing People Case Study8.95View Details On a bright July morning in 2013, the incoming President of the Stoli Group USA, John Esposito, was alarmed to learn that one of his company's most popular... -
How to Be a Supportive Manager When Times Are Tough
Leadership & Managing People Digital ArticleIs anyone really focused on work right now? -
Tehelka in Crisis
Strategy & Execution Case Study8.95View Details A managing editor is attempting to navigate a communications and leadership disaster after receiving an email from one of her colleagues at Tehelka Magazine...