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Consulting Is More Than Giving Advice
Management Magazine ArticleBy building on a hierarchy of goals, consultants and managers can work toward mutual interests. -
Data Scientist: The Sexiest Job of the 21st Century
Analytics and data science Magazine ArticleMeet the people who can coax treasure out of messy, unstructured data. -
The Hard Side of Change Management
Leadership & Managing People Magazine ArticleEveryone agrees that managing change is tough, but few can agree on how to do it. Most experts are obsessed with "soft" issues, such as culture and motivation,... -
What Professional Service Firms Must Do to Thrive
Organizational Development Magazine ArticleDuring economic slowdowns, consulting, law, and accounting firms often start offering services and taking on clients they really shouldn't, just to keep... -
Getting 360-Degree Feedback Right
Motivating people Magazine Article360-degree feedback is all the rage in companies big and small. But it is frequently bureaucratic, politically charged, and agonizing. The good news is that by understanding four paradoxes inherent to peer appraisal, managers can take some of the pain out of the process—and get better results in. -
Who Has the D?: How Clear Decision Roles Enhance Organizational Performance
Decision making and problem solving Magazine ArticleYour organization can become more decisive—and can implement strategy more quickly—if you know where the bottlenecks are and who’s empowered to break through them. -
How to Find the Time to Connect with Colleagues When You're Very, Very Busy
Leadership & Managing People Digital ArticleStrategies for overscheduled, under-connected employees. -
DNA: Handle with Care
Government policy and regulation Magazine ArticleThe genetics boom is upon us, promising everything from cures for inherited diseases to smarter children. But companies must tread carefully as the ethical debate plays out. -
Transforming Life, Transforming Business: The Life-Science Revolution
Government policy and regulation Magazine ArticleAdvances in genetic research are setting off an industrial convergence that will have profound implications for the global economy. Farmers, computer companies, drugmakers, chemical processors, and health care providers will all be drawn into the new life-science industry. To make the transition successfully, they’ll have to change the way they think about their businesses… -
The End of Expertise
Technology and analytics Digital ArticleHow to build trust in a new era. -
Rate Yourself as a Client
Managing people Magazine ArticleIt is over fifteen years now since I met my first really dumb multimillionaire, and it made quite an impression on me. Up till then I had thought that you needed brains to make money: I was used to being asked “If you’re so clever, why aren’t you rich?” but this was the first time […] -
A Brief History of Decision Making
Analytics and data science Magazine ArticleHumans have perpetually sought new tools and insights to help them make decisions. From entrails to artificial intelligence, what a long, strange trip it’s been. -
CEO Who Couldn't Keep His Foot out of His Mouth (Commentary for HBR Case Study)
Leadership & Managing People Magazine ArticleIn the four years since Rob Miranda became CEO of Growing Places, a provider of on-site child care for companies in the Midwestern United States, he has... -
Research: Are Clients Loyal to Your Firm, or the People in It?
Talent management ResearchPredicting what happens when employees leave. -
Consultants Should All Get Real Jobs
Career planning Digital ArticleHow can you advise others on things you haven’t done in years? -
The CEO of New Mountain Capital on Using PE Management to Ignite Growth
Strategy & Execution Magazine ArticleTwelve years ago, in 2010, the private equity firm New Mountain Capital acquired a little-known Wisconsin software company, RedPrairie, for $565 million.... -
Sustainable Growth, the DuPont Way
Managing people Magazine ArticleShrinking your environmental footprint is more than just the right thing to do, says the CEO of DuPont. It also generates tremendous business value. -
Create Colleagues, Not Competitors
Business models Magazine ArticleIf managers want their employees to share information, why do they encourage them to hoard it by rewarding competition among them? My colleagues Erik Brynjolfsson at MIT and Nat Bulkley at the University of Michigan and I have been studying knowledge sharing and productivity in the executive recruiting industry. We asked 71 employees, from partners […] -
Building on a Hardware Store Education
Customer experience Magazine ArticleAuditors are like building inspectors: We check out a business’s structure and systems and attest to their integrity so that investors can put their money in with confidence. But having grown up working in my dad’s business, a hardware store in Cleveland, I’ve always liked another side of this trade: helping people actually build things. […] -
Inner Life of Executive Kids: A Conversation with Child Psychiatrist Robert Coles
Organizational Development Magazine ArticleIn the last 20 years, business has become the dominant institution in American society, in many respects usurping the role once played by religion. As...
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Residential Child-Services Facility (A): A CEO'S Effort to Preserve Morale
Organizational Development Case Study8.95View Details In 2013, the new chief executive officer (CEO) of the Christian Children's Home of Florida (CCHF), a well-established, faith-based residential care facility... -
Addrec Solutions: Building Organizational Capabilities for Growth
Strategy & Execution Case Study8.95View Details AddRec Solutions Pvt. Ltd (AddRec), a recruitment process outsourcing firm, had had a successful year in 2011 and the founder had big plans for 2012.... -
India's Mewar Dynasty: Upholding 76 Generations of Service and Custodianship
Strategy & Execution Case Study8.95View Details There are not many families in the world that can claim continuity of existence for over 76 generations in either business or otherwise. Families that... -
Delwarca Software Remote Support Unit
Technology & Operations Case Study8.95View Details Delwarca Software provides business software to large corporate clients around the world. The firm serves customers who prefer to assemble corporate solutions... -
Applying Data Science and Analytics at P&G
Technology & Operations Case Study8.95View Details Set in December 2019, this case explores how P&G has applied data science and analytics to cut costs and improve outcomes across its business units. The... -
Moksha Data: Delivering Insights for Public Services
Strategy & Execution Case Study8.95View Details Moksha Data, a boutique data consulting firm specializing in public sector work, started in January 2017 with a handshake between friends and a shared... -
Purolator Inc.: Launching Innovation
Leadership & Managing People Case Study8.95View Details The newly appointed innovation manager at Purolator, a market leader in the parcel delivery industry in Canada, is under pressure to deliver quick wins.... -
iQmetrix-Humanity: Negotiating a Partner Agreement-David Charron's Perspective
Organizational Development Case Study5.00View Details Supplement to case W16482. -
HomeZilla: Attracting Homebuyers through Better Photos
Leadership & Managing People Case Study8.95View Details In November 2014, the founder and chief executive officer of HomeZilla, in Toronto, Canada, was considering how to provide value-added services to his... -
Headstart Industries Ltd.: Corporate Culture and Strategy
Leadership & Managing People Case Study8.95View Details In August 2011, the newly hired chief executive officer of the Indian firm Headstart Industries Ltd. (HIL) faced a dilemma over whether or not to allot... -
Residential Child-Services Facility (B): Selected Field Notes
Organizational Development Case Study5.00View Details Supplement to case W18504 -
Chinese Children Adoption International: Maintaining Sustainable Development of Non-Profit Agency
Strategy & Execution Case Study8.95View Details US-based Chinese Children Adoption International (CCAI), founded in 1992, was the world's largest agency dedicated to providing adoption services to abandoned... -
Funding Philanthropy: Creating a Service NGO for Mothers
Innovation & Entrepreneurship Case Study8.95View Details This case is about an affluent and educated woman who decided to start her own organization to support young mothers. Shortly after the birth of her first... -
Orchid Ecotel: The Phoenix Rises from the Ashes
Strategy & Execution Case Study8.95View Details On April 2, 2017, the chairman of Kamat Hotels (India) Limited (KHIL) and his son, the company's chief executive officer, were having breakfast and recalling... -
Allegiant Airlines: Finding a New Customer Segment
Leadership & Managing People Case Study8.95View Details Founded in 1997, Allegiant Airlines (Allegiant) was one of the most profitable ultra-low-cost airlines in the United States. Allegiant maintained high... -
Boyd's Barber Shop and Covid-19: To Cut or Not to Cut, that is the Question
Management Case Study8.95View Details The case recounts the dilemma faced by Donnie Boyd, the owner of a small barber shop in downtown Toronto in the second quarter of 2020. The COVID-19 pandemic... -
Trend Micro (A)
Leadership & Managing People Case Study8.95View Details The founder and CEO of Trend Micro is seeking to develop an effective decision-making process for the company's multicultural executive team as part of... -
Leading Global Innovation at EY - Jeff Wong
Management Case Study8.95View Details At EY, Jeff Wong served as chief innovation officer beginning in 2015. In this role, he was responsible for driving innovation and inoculating EY against... -
The RealReal Inc.: Fashion Fad or Long-Term Investment?
Finance & Accounting Case Study8.95View Details The RealReal Inc. (Real), a San Francisco, California-based start-up engaged in the trade of used luxury goods, experienced significant growth in its... -
Vet Center: Investment Appraisal
Finance & Accounting Case Study8.95View Details The president of a veterinary center has to decide which of two MRI scanners he should buy. The case gives students an opportunity to practice present...
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Consulting Is More Than Giving Advice
Management Magazine ArticleBy building on a hierarchy of goals, consultants and managers can work toward mutual interests. -
Data Scientist: The Sexiest Job of the 21st Century
Analytics and data science Magazine ArticleMeet the people who can coax treasure out of messy, unstructured data. -
The Hard Side of Change Management
Leadership & Managing People Magazine ArticleEveryone agrees that managing change is tough, but few can agree on how to do it. Most experts are obsessed with "soft" issues, such as culture and motivation,... -
What Professional Service Firms Must Do to Thrive
Organizational Development Magazine ArticleDuring economic slowdowns, consulting, law, and accounting firms often start offering services and taking on clients they really shouldn't, just to keep... -
Getting 360-Degree Feedback Right
Motivating people Magazine Article360-degree feedback is all the rage in companies big and small. But it is frequently bureaucratic, politically charged, and agonizing. The good news is that by understanding four paradoxes inherent to peer appraisal, managers can take some of the pain out of the process—and get better results in. -
Who Has the D?: How Clear Decision Roles Enhance Organizational Performance
Decision making and problem solving Magazine ArticleYour organization can become more decisive—and can implement strategy more quickly—if you know where the bottlenecks are and who’s empowered to break through them. -
Exotic Expeditions Tanzania Ltd.: Competing in Highly Saturated Markets, Teaching Note
Sales & Marketing Digital ArticleTeaching note to case W20045 -
Residential Child-Services Facility (A): A CEO'S Effort to Preserve Morale
Organizational Development Case Study8.95View Details In 2013, the new chief executive officer (CEO) of the Christian Children's Home of Florida (CCHF), a well-established, faith-based residential care facility... -
How to Find the Time to Connect with Colleagues When You're Very, Very Busy
Leadership & Managing People Digital ArticleStrategies for overscheduled, under-connected employees. -
Addrec Solutions: Building Organizational Capabilities for Growth
Strategy & Execution Case Study8.95View Details AddRec Solutions Pvt. Ltd (AddRec), a recruitment process outsourcing firm, had had a successful year in 2011 and the founder had big plans for 2012....