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What Professional Service Firms Must Do to Thrive
Organizational Development Magazine ArticleDuring economic slowdowns, consulting, law, and accounting firms often start offering services and taking on clients they really shouldn't, just to keep... -
Putting Products into Services
Strategy & Execution Magazine ArticleHigh-end professional services firms, unlike product companies, traditionally experience only linear revenue growth. That's because selling more services... -
Will She Fit In? (HBR Case Study and Commentary)
Leadership & Managing People Magazine ArticleSusan Carter, a partner at a prestigious strategy consulting firm, is caught in a dilemma she never expected: her firm's most important client has made... -
Will She Fit In? (HBR Case Study)
Leadership & Managing People Magazine ArticleSusan Carter, a partner at a prestigious strategy consulting firm, is caught in a dilemma she never expected: her firm's most important client has made... -
How to Lead Your Fellow Rainmakers
Leadership & Managing People Magazine ArticleIn most corporate settings, leaders are expected to inspire and direct employees--leading is something they do to followers. But in professional service... -
When Consultants and Clients Clash (Commentary for HBR Case Study)
Leadership & Managing People Magazine ArticleThis fictitious case study by Idalene F. Kesner, the Frank P. Popoff Professor at Indiana University, and Sally Fowler, assistant professor at Victoria... -
Consulting on the Cusp of Disruption
Strategy & Execution Magazine ArticleConsulting's fundamental business model has not changed in more than 100 years: Very smart outsiders go into organizations for a finite period of time... -
Match Your Innovation Strategy to Your Innovation Ecosystem
Innovation & Entrepreneurship Magazine ArticleHigh-definition televisions (HDTVs) should, by now, be a huge success. Philips, Sony, and Thompson invested billions of dollars to develop TV sets with... -
Why Good Accountants Do Bad Audits
Finance & Accounting Magazine ArticleOn July 30, President Bush signed into law the Sarbanes-Oxley Act addressing corporate accountability. A response to recent financial scandals, the law... -
When Professionals Have to Manage
Technology & Operations Magazine ArticleA professional firm cannot exist without its specialists - accountants, lawyers, consultants, bankers, and so on - who generate client services. But how... -
Start Networking with People Outside Your Industry
Leadership & Managing People Digital ArticleHow to expand your professional circle. -
If Humble People Make the Best Leaders, Why Do We Fall for Charismatic Narcissists?
Leadership & Managing People Digital ArticleHuman beings hunger for superheroes. -
The View from the Field
Sales & Marketing Magazine ArticleIn this collection of short essays, six executives describe their sales-related success. Jim Koch, of Boston Beer, remembers visiting bars with cold beer... -
The Future Economy Project: Q&A with Dominic Barton
Organizational Development Digital ArticleFuture Economy Sustainability is a Change Management Program Dominic Barton is the global managing partner of McKinsey. McKinsey's Sustainability and... -
Get Your Money's Worth from Consultants
Leadership & Managing People Digital ArticleHave you ever hired a consultant or been asked to work with one? If not, you're a distinct minority. Management consulting is a $160 billion industry,... -
Consultant's Comeuppance (HBR Case Study and Commentary)
Sales & Marketing Magazine ArticleFor ten years, Jeff Patterson's firm, Flynn Fuller Consulting, has worked on projects for financial services giant GloBank. Now Jeff's contact, Bill Holland,... -
Making Partner: The Mentor's Guide to the Psychological Journey
Organizational Development Magazine ArticleFor years, partners at professional service firms considered the leap from professional to partner a function of "natural selection"--a test of survival... -
Firing Back: How Great Leaders Rebound After Career Disasters
Leadership & Managing People Magazine ArticleAmong the tests of a leader, few are more challenging--and more painful--than recovering from a career catastrophe. Most fallen leaders, in fact, don't... -
Confessions of a Trusted Counselor
Leadership & Managing People Magazine ArticleAdvising CEOs sounds like a dream job, but doing so can be perplexing and perilous. At times, the questions you must ask yourself--about your own motivations... -
How Not Achieving Something Is the Key to Achieving It
Leadership & Managing People Digital ArticleMany years ago, when I first started my consulting firm, a friend of mine, Jane*, who worked for a large company, suggested I speak with her colleague,...
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Ford vs. GM: The Evolution of Mass Production (A)
Technology & Operations Case Study8.95View Details This case explores the very different paths taken by the Ford Motor Company and the General Motors Corporation in the first three decades of the twentieth... -
NerveWire: A Tale of Two Executives, Video
Leadership & Managing People Case Study150.00View Details A series of five segments that include NerveWire, Inc., A Day in the Life of Malcolm Frank, A Day in the Life of Kirk Arnold, Employee Observations of... -
Delwarca Software Remote Support Unit
Technology & Operations Case Study8.95View Details Delwarca Software provides business software to large corporate clients around the world. The firm serves customers who prefer to assemble corporate solutions... -
Automation Consulting Services
Finance & Accounting Case Study8.95View Details Illustrates the management control challenges that are associated with rapid growth and geographic expansion. Situated at an offsite Executive Committee... -
Moksha Data: Delivering Insights for Public Services
Strategy & Execution Case Study8.95View Details Moksha Data, a boutique data consulting firm specializing in public sector work, started in January 2017 with a handshake between friends and a shared... -
C-Car
Sales & Marketing Case Study8.95View Details C-Car was the first automobile retailer in the United States to go public. Subsequently the owner, Mr. Gilliland, must decide how to invest the capital... -
Ford vs. GM: The Evolution of Mass Production (B)
Technology & Operations Case Study5.00View Details This case explores the very different paths taken by the Ford Motor Company and the General Motors Corporation in the first three decades of the twentieth... -
Destiny WebSolutions, Inc.
Technology & Operations Case Study8.95View Details Describes Destiny's use of "pattern language" concepts to structure its business activities. The innovative approach contrasts with a process approach... -
Driving Change at Seagate
Organizational Development Case Study8.95View Details A new CEO, Steve Luczo, together with COO Bill Watkins, have led a turnaround of Seagate, raising productivity dramatically and increasing innovation... -
Cultivating Capabilities to Innovate: Booz.Allen & Hamilton
Technology & Operations Case Study8.95View Details Describes the efforts of the president of Booz.Allen, a major consulting firm, to understand and improve the way that products, services, and processes... -
Narayana Murthy and Compassionate Capitalism
Leadership & Managing People Case Study8.95View Details Narayana Murthy's roles at Infosys Technologies--as a co-founder, longtime CEO, and nonexecutive chairman and chief mentor--has been marked by explosive... -
Building a Developmental Culture: the Birth of Deloitte University
Leadership & Managing People Case Study8.95View Details It is October 2009 and Barry Salzberg, CEO of Deloitte LLP, has just returned from the groundbreaking of Deloitte University. When completed, Deloitte... -
Vipp A/S
Strategy & Execution Case Study8.95View Details Rapidly growing Vipp sells highly differentiated (and expensive) "designer" versions of a product that most buyers think about in purely functional terms:... -
Tom Tierney at Bain & Co. (A)
Technology & Operations Case Study8.95View Details Bain managing director Tom Tierney is contemplating how best to rotate the office head position between two partners at one of the firm's offices. The... -
Vermeer Technologies (A): A Company Is Born
Innovation & Entrepreneurship Case Study8.95View Details Charles Ferguson has just heard from a venture capital (VC) consortium that it is willing to finance Vermeer Technologies, a company he has cofounded... -
Microsoft IT India
Technology & Operations Case Study8.95View Details Raj Biyani faced tough challenges managing Microsoft IT India: leading a remote development organization in which key decisions were made in Redmond,... -
Start-Up as a Service: The Prehype Model
Leadership & Managing People Case Study8.95View Details The case outlines how Henrik Werdelin, the founder of Prehype, launched a new model for how large companies can create growth through innovation, based... -
HourlyNerd
Innovation & Entrepreneurship Case Study8.95View Details HourlyNerd, a two-sided marketplace platform for matching freelance consultants with small companies looking for help, struggles to define a growth plan... -
Smart Collaboration: How Professionals and Their Firms Succeed by Breaking Down Silos
32.00View Details Not all collaboration is smart. Make sure you do it right. Professional service firms face a serious challenge. Their clients increasingly need them to... -
McKinsey & Company, 2012
Strategy & Execution Case Study8.95View Details In 2012, McKinsey & Company (McKinsey) was the world's premier management consultancy, providing advice to CEO's and top executives of leading companies...
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Career Crush: Is Consulting the Right Career for You?
Career planning Career CrushNo, it’s not all about PowerPoints. -
What Professional Service Firms Must Do to Thrive
Organizational Development Magazine ArticleDuring economic slowdowns, consulting, law, and accounting firms often start offering services and taking on clients they really shouldn't, just to keep... -
International Profit Associates, Teaching Note
Technology & Operations Digital ArticleTeaching Note for (9-801-397). -
Ford vs. GM: The Evolution of Mass Production (A)
Technology & Operations Case Study8.95View Details This case explores the very different paths taken by the Ford Motor Company and the General Motors Corporation in the first three decades of the twentieth... -
NerveWire: A Tale of Two Executives, Video
Leadership & Managing People Case Study150.00View Details A series of five segments that include NerveWire, Inc., A Day in the Life of Malcolm Frank, A Day in the Life of Kirk Arnold, Employee Observations of... -
Delwarca Software Remote Support Unit
Technology & Operations Case Study8.95View Details Delwarca Software provides business software to large corporate clients around the world. The firm serves customers who prefer to assemble corporate solutions... -
Automation Consulting Services
Finance & Accounting Case Study8.95View Details Illustrates the management control challenges that are associated with rapid growth and geographic expansion. Situated at an offsite Executive Committee... -
Can PACIV (Puerto Rico) Serve European Customers?, Spreadsheet Supplement
Innovation & Entrepreneurship Digital ArticleSpreadsheet supplement for case 808099. -
Moksha Data: Delivering Insights for Public Services
Strategy & Execution Case Study8.95View Details Moksha Data, a boutique data consulting firm specializing in public sector work, started in January 2017 with a handshake between friends and a shared... -
C-Car
Sales & Marketing Case Study8.95View Details C-Car was the first automobile retailer in the United States to go public. Subsequently the owner, Mr. Gilliland, must decide how to invest the capital...